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Account Manager

Proteam Solutions

Columbus, OH
• Account Manager - Landscaping Services (Columbus, OH)

Location: Onsite in Columbus, OH
Employment Type: Full-Time, Permanent
Salary: Competitive, based on experience
Schedule: Monday-Friday, 8am-5pm (flexible to meet client needs)
Travel: Local travel to client sites required (company vehicle provided or reimbursed)

About the Role:

We're hiring an Account Manager to join a growing, Columbus-based landscaping and grounds management company known for its professionalism, customer service, and community values.

This role reports directly to the CEO and is a key player in client satisfaction, contract execution, and long-term relationship development. You'll serve as the main point of contact for a set of customer accounts, ensuring seamless communication, proactive site visits, timely estimates, and strategic recommendations that contribute to our clients' success-and ours.

What You'll Do:
  • Own customer communication and build long-lasting relationships
  • Conduct site inspections, gather feedback, and suggest service improvements
  • Manage account health: updates, escalations, estimate follow-ups, contract renewals
  • Support contract negotiations and proposal presentations
  • Monitor account profitability, project status, and billing alignment
  • Collaborate cross-functionally with operations, production, and leadership teams
  • Stay current with landscaping industry trends and customer expectations
What We're Looking For:

Must-Haves:
  • 3+ years of Account Management or B2B Client Services experience
  • Strong verbal and written communication skills
  • Confidence in negotiation and presenting proposals
  • Detail-oriented and organized; strong follow-through on tasks
  • Valid Ohio Driver's License; able to travel locally to customer sites
  • Tech-savvy: Microsoft Office (Word, Excel, PowerPoint); LMN a plus
Nice-to-Haves:
  • Landscaping or grounds maintenance industry experience
  • Experience with LMN software or CRM systems
  • Prior exposure to SAP or QuickBooks tools for contract and invoicing tracking
What You Bring:
  • A high level of integrity and professionalism
  • A team-first attitude, coachable mindset, and problem-solving approach
  • Strong emotional intelligence-able to diffuse escalations tactfully
  • Passion for outdoor environments and client excellence
What Success Looks Like:
  • Strong client retention and satisfaction
  • Meeting monthly revenue, contract renewal, and proposal conversion goals
  • Positive working relationships with field teams and executive leadership


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Vacancy posted 5 days ago
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