Assoc Crew Hotel & Transp Scheduler

Associate Crew Hotel & Transportation (CHAT) Scheduler

Ready to help support the Crew Members who keep Southwest moving? As an Associate Crew Hotel & Transportation (CHAT) Scheduler, you will coordinate hotel accommodations and transportation arrangements for Pilots and Flight Attendants during both daily and irregular operations. You will develop expertise in Crew support systems, operational processes, and decision-making while helping ensure Crews have the resources needed to meet regulatory rest requirements. In this fast-paced role, you will collaborate with Crew Scheduling and operational partners to resolve issues, communicate updates, and support operational continuity. Your work will directly contribute to the comfort, well-being, and readiness of Southwest Crews while helping maintain a safe and reliable operation.

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• Complete classroom training, on the job training and demonstrate proficiencies to operate independently in the Crew Hotel & Transportation Scheduler position
• Create, analyze and process hotel and transportation needs, provide accurate and timely notification to Crew Members for hotel assignments using a multi-line phone system, and operate a computer with multiple software programs/monitors
• Escalate complex issues, service disruptions, and vendor performance concerns to appropriate leadership or senior team members
• Support irregular operations (IROPs) by assisting with crew accommodations and transportation solutions during operational disruptions
• Assist in managing vendor relationships to support the delivery of crew hotel and transportation services
• Ensure hotel and transportation reservations are secured in a timely manner for Crew Members following any changes to their schedule
• Act as a liaison between Flight Attendants, Pilots, and overall Crew Operations (Inflight and Flight Operations and the NOC) to mitigate lodging and transportation challenges
• Develop proficiency in Crew Hotel & Transportation systems, policies, procedures, and operational workflows through training and hands-on operational experience
• Support Flight Attendant & Pilot Crew Scheduling daily operations, staffing needs, and operational disruptions when needed
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Ability to learn, retain, and apply Company and departmental policies and procedures, including Crew work rules and applicable Federal Regulations
• Ability to effectively utilize all applications and technology platforms used to support Crew Hotel & Transportation Scheduling functions
• Skilled in critical thinking with the ability to exercise good judgement to make decisions and resolve complex tasks efficiently in a timely manner
• Skilled in prioritizing and performing concurrent tasks to maintain focus on critical details work in a fast-paced, dynamic work environment
• Ability to independently work under tight time constraints and in high stress situations to accomplish assignments
• Ability to effectively communicate by email, telephone, and in person; skilled in handling demanding/difficult Customers
• Ability to identify operational issues, process inconsistencies, and technology challenges and appropriately escalate concerns
• Ability to balance customer service needs with established operational procedures and business requirements
• Ability to receive, apply, and incorporate coaching and feedback to enhance job performance and development

Education

• Required: High School Diploma or GED

Experience

• Entry-level experience, developing skills and knowledge in:
• Customer Service
• Microsoft Office products
• Operational support, hospitality, transportation, logistics, or call center environments
• Multi-tasking in fast-paced environments with changing priorities

Physical Abilities

• Ability to perform work duties from limited space work station/desk/office area for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Must be able to work various shifts, including morning, evening and midnight shifts, weekends, holidays, overtime and extended shifts when needed

Pay & Benefits

Competitive market salary from $60,650.00 per year to $ 67,400.00 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you'll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
• *Pay amount does not guarantee employment for any particular period of time.
• **401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
• ***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply.