Vice President of Operations

Vice President of Operations

Bon Appétit Management Company operates more than 1,000 cafés around the country for corporations, universities, and museums, as well as a few dozen public restaurants. We've led the industry in socially and environmentally responsible sourcing, from sustainable seafood to cage-free eggs. We cook everything from scratch using fresh, local ingredients.

Role Summary

The Vice President of Operations is an executive leader responsible for the strategic oversight, operational excellence, and financial management of cafes. This role acts as a key strategic partner to the client, driving the program's vision to inspire sustainable lifestyles through innovative food experiences. This position provides end-to-end regional oversight for cafes, while uniquely serving as the regional executive lead for high-density Micro-Kitchen (MK) Strategy and the Equipment, Maintenance, and Repair (EMR) lifecycle management teams. The VP oversees cafe, production kitchen, and culinary operations, partnering with support functions (Finance, HR, Procurement, and Safety) to build a culture of operational excellence, safety, and high-standard hospitality.

Regional & End-to-End Operational Leadership

• Territory Oversight: Directs daily cafe, production kitchen, and culinary operations across the areas.
• Transition & Integration Management: Oversees large-scale transitions, including the stabilization, talent retention, and operational integration of high-volume scopes.
• Program Execution: Operationalizes the overarching strategic vision for the account, transposing global program values into regional fruition across various functions and workstreams.
• Client & Stakeholder Relations: Acts as the primary point of contact for client leadership, building multi-layered relationships and representing the brand with senior teams.

Specialized Regional Scope

• MK Strategy & Innovation: Owns the regional strategy for high-density Micro-Kitchens, focusing on snack/beverage innovation, and service efficiency in collaboration with operators and procurement.
• EMR Team Management: Provides executive oversight for the Equipment, Maintenance, and Repair (EMR) team to optimize asset uptime, manage equipment lifecycles, and drive kitchen space efficiency.

Financial & Data-Driven Performance

• Fiscal Responsibility: Monitors, manages, and meets all financial and budgetary responsibilities within agreed ranges, including quarter- and year-end reporting.
• Manage $600 Million P&L
• Analytics & Data Insights: Establishes a data-driven approach to decision-making, implementing structures to collect and analyze qualitative and quantitative data for continuous improvement.

People, Culture, & Safety

• Safety Culture: Promotes an uncompromising environment of food and workplace safety, putting health, safety, and well-being at the heart of operations.
• Talent Development: Identifies, mentors, and develops senior-level management to ensure robust succession planning and a pipeline of matured management talent.
• Collaborative Leadership: Partners with Union leadership, HR, and cross-functional lines of business to foster a highly motivated, diverse, and ethical workforce.

Minimum Qualifications

• Experience: 15+ years of industry experience, with a mandatory background in multi-unit cafes, high-volume restaurants, or hotels. Leadership Scope: 8–10 years of experience directly supervising and developing senior-level managers.
• Business Acumen: Proven track record managing large P&L scopes, building financial profitability, and leading large-scale, diverse workforces under pressure.
• Subject Matter Expertise: Strategic understanding of high-volume pantry/micro-kitchen operations, equipment maintenance lifecycles, and concept development.
• Communication & Technical Skills: Exceptional presentation and group communication skills. Proficient working knowledge of Microsoft Office

Core Leadership Behaviors & Internal Values

• Think Fast & Use Technology: Responds quickly under pressure, exhibits conviction in business judgment, and leverages technology to optimize workflows.
• Passion for Quality: Takes personal responsibility for correcting customer service issues, setting demanding expectations, and keeping food quality and hospitality at a premium.
• Win through Teamwork & Open Sharing: Cultivates friendly, collaborative professional relationships, shares operational insights, and delegates tasks effectively to upskill others.
• Responsible Business Approach: Acts in an ethical, socially responsible manner, valuing diverse employee contributions and making the "big calls" via effective influencing techniques.

Physical and Language Requirements

• Language: Ability to read, understand, speak, and present effectively in English to perform essential job functions.
• Physical Demands: Regularly required to stand, walk, talk, hear, taste, and smell. Ability to use hands to handle or feel, and occasionally stoop, kneel, crouch, or crawl during site visits. Specific vision abilities are required to oversee facility standards. Reasonable accommodations may be made to enable individuals with disabilities.

Associates at Bon Appétit are offered many fantastic benefits.

Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug-free workplace.