CSCD ITS Unit Manager I

Job Title

Performs routine managerial work administering the daily operations and activities of a unit. Plans, schedules, distributes and monitors workload. Ensures work is performed in accordance with laws, policies and procedures. Recommends and initiates changes in office policies and procedures. Provides technical assistance for ITS problems. Functions as liaison internally and to outside organizations for technology and processes. Works under moderate supervision, with latitude for the use of initiative and independent judgment.

Distinguishing characteristics of this job classification include overseeing and managing the daily operations of assigned agency units, providing technical assistance to staff, and making decisions on issues of technology. This classification may require work in secure facilities.

Duties and Responsibilities

Plans, schedules, distributes and monitors workload. Ensures work is performed in accordance with laws, policies and procedures. Sets priorities on tasks. Oversees functions to ensure work is completed and objectives are met.

Evaluates, recommends and initiates changes in office policies and procedures. Prepares reports. Assists in analyzing operations. May assist in budget preparation. May require grant writing.

Provides oversight and guidance to staff and makes decisions on technical issues.

Provides quality assurance review of documents and programs used by the department.

Provides technical assistance to department employees for hardware and software used within the department.

Communicates with other justice organizations, software vendors, county ITS, and anyone else connected to our department through technology.

Provides data and analysis of data for administration and to answer questions from outside our department.

Maintains databases, compiles statistics and prepares reports related to work performed.

Coordinates and assists with IT security, inventory tracking, case management data validation and correction, case management features enhancement, state reporting and data correction, server file management, employee email/file server/software access, website management.

Uses presentation software to map processes within department.

Documents ITS procedures.

Represents the department in coordinating activities with various law enforcement governmental agencies and other agencies. Participates in planning projects. Presents informational programs to community organizations and educational institutions.

Conducts staff meetings and may chair staff committees. May serve on various task forces or administrative committees as requested by Administration.

Interviews, trains, manages, develops and evaluates employee performance. Counsels employees as necessary to improve performance. Works collaboratively with Administration regarding personnel issues.

Performs other job-related duties as assigned.

Minimum Requirements

Education and Experience: Bachelor's degree in Computer Science or a directly related field AND five (5) years of experience as an analyst AND one (1) year of experience in a supervisory role. OR, Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses, Registrations, Certifications, or Special Requirements: Valid Texas Driver's License.

Preferred: Experience with Corrections Software Solutions, TDCJ-CJAD processes, Travis County Criminal Justice System, and Texas Legislative procedures.

Knowledge, Skills, and Abilities:

Knowledge of Management and supervisory principles, practices and techniques. Policies, practices, procedures and legal terminology related to court system. Federal, State and Local applicable laws, rules, regulations and applicable community supervision services standards and procedures. Standard practices in area of assignment. Budget preparation and office management. Evidence based practices within Criminal Justice. CSS case management system and ISYS/CSTS CJAD data system. Microsoft suite of software to include Word, Excel, Access, Visio, and Powerpoint. Business letter writing, grammar and punctuation, and report preparation.

Skill in Team Management, including team building. Problem-solving and decision-making. Process and data analysis. Training, supervising and reviewing the work of others. Both verbal and written communication.

Ability to Promote a workplace culture consistent with the overall organizational mission and core values. Coach, mentor and direct employees in career development. Plan, assign, supervise and review the work of subordinates. Reason and make judgments and decisions. Work effectively and courteously under stressful circumstances. Manage time well, perform multiple tasks and organize diverse activities. Perform in a stressful environment while maintaining a professional manner. Research, compile, analyze, and interpret data from various systems and prepare a variety results and reports. Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, attorneys, judges and the general public.

Work Environment & Other Information

Physical requirements include the ability to lift/carry up to 10-25 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, walking, sitting, repetitive motion, reaching, climbing stairs, bending, stooping, kneeling, crouching, crawling, pushing, pulling, balancing, squatting to perform the essential functions. Subject to contact with communicable diseases, radiation, hazardous waste, human fecal matter and foul odors. Subject to client and customer contact for extended periods of time. Work Hours: 8 am - 5 pm, Monday-Friday. Location: 411 W 13th St Austin, Texas, 78701 Department: CSCD Adult Probation Criminal, Driving, Education, and Employment Background Checks Required.