Pre-Arrival Concierge

Job Description

Job Description

Company Description

Located on the sun-drenched Kohala Coast, on sacred land marked by royal fishponds, natural lava plains, lush tropical gardens, and alluring beaches, Mauna Lani – meaning “mountain reaching heaven” – is an inspiring spiritual haven, defining a new era of experiential luxury on the Island of Hawaii. A resort for the generations, with contemporary guest rooms, suites, and private bungalows, CanoeHouse oceanfront dining, three distinct pools, a signature spa and wellness haven, and Kainalu Ocean Sports program, set the tone for transformational experiences and enriching cultural immersion.

For more information: auberge.com/mauna-lani
Follow Mauna Lani on Facebook and Instagram @MaunaLaniAuberge

The base salary range for this position is $26.20 - $28.14 hourly. 

Become one of the authors of our story. As part of the Mauna Lani and Auberge family, you will immediately become part of an active community dedicated to enriching people's lives. This role will curate unique and customized experiences for all our guests to create memorable experiences at Mauna Lani.

• Be an integral part of setting up the guests’ experience for their stay on property.  This includes pre-arrival communication, and ensuring all requests and needs prior to arrival and any assistance needed once they have arrived on property.
• Pre-arrival communication includes welcome emails, phone calls and communication through designated portals.
• Maintains communication throughout the pre-arrival process to ensure all inquiries are answered in a timely manner and updated itineraries are sent.
• Able to give accurate information regarding daily activities; has knowledge of activities in and outside of the hotel and on the Island 
• Maintain a detailed log record tracking all guest requests.
• Responsible for handling and follow up of guest complaints and concerns quickly. 
• Updates guest profiles promptly and according to preferences. 
• Maintains relationships with our preferred vendors. 
• Ensure all Concierge materials are up to date, including daily arrivals, & communicates promptly with other Concierge, Valet, Front Desk, Reservations and Bellman of new information and details. 
• Provides information on the hotel, as well as outlets within. 
• An expert of restaurants on the island, as well as local attractions.
• Ability to customize and tailor any experience for a guest.
• Will adhere and follow all departmental policies, standards, and provide exceptional service. 
• Adhere to and follow all safety policies. 
• Will execute excellent  email, departmental and pre-shift communications. 
• Must display organizational excellence and adaptability to business demands. 
• Other duties as assigned.

• Must be able to speak, read, write and understand English. 
• Computer literacy in Microsoft Window applications required.
• At least two years of front office or related discipline experience preferred. 
• Working knowledge of Property Management system Opera & ALICE Suite are assets.
• High school or equivalent education required. Bachelor’s Degree preferred.
• First Aid certification an asset. 
• All Candidates must be legally authorized to work in the United States.
  
  

Auberge Collection is a portfolio of extraordinary hotels, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit auberge.com to learn more about our Collection. Follow us on Instagram, TikTok, LinkedIn, Facebook, and Pinterest: @Auberge and #AlwaysAuberge.

DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.