Executive Lead: Service Reliability & Platform Operations (New York)

Full-time

TIAA Financial Services

TIAA is seeking a Managing Director to establish and operate a Service Reliability Platform Organization. This role integrates command center operations, ITSM, production operations, and ServiceNow into a unified control tower model.

You will ensure governance, automation, risk management, and continuous improvement while delivering a resilient, client-centric production environment. The position requires executive leadership, global span of control, and a focus on stability, incident response,

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Vacancy posted 12 hours ago

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