Front Desk Medical Receptionist

Job Description Job Description ## Job Summary We are seeking a dedicated Medical Receptionist to join our Practice. The ideal candidate will be responsible for providing exceptional front desk and administrative support in a medical setting. Tavelling to satelite location maybe required. ## Duties - Greet and assist patients in a courteous and professional manner - Schedule patient appointments and maintain appointment calendars - Verify insurance coverage - Collect patient copays and balances - Answer phones and check voicemail, as well as sort faxes and schedule any patients referred via fax. - Direct patient calls to correct clinical staff and providers. -Create to-do’s for appropriate staff/providers. Messages must be detailed and concise. - Handle patient inquiries and provide excellent customer service - Assist with medical administrative support tasks as needed ## Skills - Experience working at the front desk of a hospital, dental office, or similar healthcare setting - Proficiency in patient service and interacting with diverse patient populations - Knowledge of medical terminology, Modernizing Medicine, and other medical systems is a plus - Ability to perform insurance verification procedures accurately - Advanced telephone, computer and multitasking skills when working with inbound and out bound calls. - Must exhibit, demonstrate and maintain outstanding customer service skills. - Completes all other assigned tasks to ensure efficient department function and work flow. - Escalates any billing/coding issues to billing department/Practice Manager. - Accurate understanding and application of client manual information to daily assignments. - Maintain acceptable levels of attendance and punctuality as specified in company and departmental policies. - Meet routine deadlines and work schedules as well as timely and accurate completion of special projects and any other duties as assigned. - Understand, support, enforce and comply with company policies, procedures and Standards of Business Ethics and Conduct. - Display a positive attitude as well as professional, polite, considerate and courteous conduct and treatment of others in the course of duties.