Restoration Services Team Leader

Job Description

Job Description

Position Overview

Restoration Services Team Leader 

Who we are:
ServiceMaster of Greater Pittsburgh is one of the area’s oldest and most respected “ Specialty cleaning property damage restoration and repair firms”. For over 43 years we have delivered customer pleasing, award-winning service that has resulted in continued growth in revenue, customer service and staff performance. We are in Oakmont but service the Western Pennsylvania area and beyond. We are a family-like business that focuses on the outstanding customer experience that our customers enjoy, delivery of the required performance our insurance partners require as well as enhancing the lives of our employees and service partners.

What we do:
Through our 4 service divisions we provide retail specialty services to residential and commercial clients; emergency water, fire and smoke restoration to a wide variety of clients local and regional, we provide complete repair and reconstruction services as well as environmental and hurricane and national response to catastrophic events.
We provide highly sought after specialty cleaning and property restoration services to a wide range of customers who have come to respect the ServiceMaster of Greater Pittsburgh brand. We are a leading franchisee in the ServiceMaster network that has allowed us to service customers nationwide.
We provide emergency property restoration and reconstruction services to residential, commercial, and institutional clients in the western Pennsylvania area and beyond. Our service teams operate in a similar manner to a hospital emergency room in providing a wide variety of services to damaged or injured property in an emergency. Our customers are leading insurance companies, property management companies as well as local hospitals, colleges, and venues. Our staff provides expert guidance to those who experience unplanned and unexpected property damage. We provide expert drying of buildings after flooding and water damage, detailed cleaning, sanitizing and deodorization after fire and smoke damage as well as comprehensive repair and reconstruction services. We are "The Best Call to Make in the Worst Situation" !

General Description of Job Duties:

• Work in a variety of jobsite locations including commercial, residential, and institutional locations starting daily from our corporate offices in Oakmont Pennsylvania
• Lead a team to provide specialty cleaning and restorations services to property damaged by fire, water, smoke as well as non- disaster related cleaning type services
• This is a position that will perform a wide variety of job duties that require moderate to extensive physical movement and activity.
• Training will involve classroom, self-paced online as well as extensive on-the-job training. 
• Workdays typically begin at 7am with some Saturday work required.
• Service work can include wall washing, floor cleaning, kitchen and bathroom cleaning as well specialty sanitizing, deodorizing and decontamination processes
• You will be trained to properly use Personal Protection Equipment during the various work processes. 
• You will be expected to be able to communicate with customers, fellow workers and management team daily and to understand written and verbal instructions
• You will travel to various jobsites through out the area in company supplied vehicles
• You will use specialty cleaning and restoration products as well as professional equipment and processes to achieve outstanding results
• You will be part of an emergency on call team available one week out of every four weeks to provide world class service to our clients with emergency needs after hours
• We are considered a cleaning and restoration company not a maid service or janitorial service but those with those experiences are encouraged to apply.

What you will enjoy when working here:
An opportunity to work as part of a team that delivers much needed services and products to homes and businesses that have undergone property damages as result of fire, flood and storms

An opportunity to grow and make a strong contribution to a growing company while fulfilling your personal needs.

• Competitive compensation based on experience. 
• Healthcare benefits
• 401k with company matching contribution.
• Paid time off including paid holidays, Vacation etc.
• Monthly performance-based incentives.
• Industry and professional training opportunities
• Company paid life insurance plus short and long-term disability coverage
• Family like work atmosphere

Job skills and requirements

• We are a drug free organization and all employees must past drug screen testing
• Must past criminal background screening 
• Valid and insurable Pennsylvania Drivers License 
• 2 years experience leading and supervising cleaning or restoration teams
• Ability and willingness as a team leader to be responsible and accountable for not only your work but the work of your team.
• Experience working in homes or commercial sites providing service or construction type work.
• Experience in Water Damage or Fire Damage Restoration Industry highly desired
• An ideal candidate can work unsupervised and deliver consistent work effort and results.
• Must be able to stand, walk, stoop, bend, and crawl as part of the work process.
• Must be able to carry 50lbs. 
• Must be willing to participate in on call program as part of team.
• Must be able to follow detailed processes and have good attention to detail.
• Must enthusiastically want to learn new work processes.
• Must enjoy helping people. 
• Must have a history of great work attendance as call-offs and absences from work are problems for the team and customers that depend on you.
• Must be available to work overtime occasionally-Overtime is regularly available
• Ability to navigate basic phone apps and possess a Smart Phone

Preferred job skills 

• Current IICRC certifications desired but not required 
• A desire to advance personal work career by learning and growing with a great company

Physical Demands and working conditions.

• Job is physical in nature and requires ability to move around constantly.’
• Work conditions will vary depending on the job situation with the possibility of variations in temperature, smells and levels of cleanliness.
• Must be able to work with company provided PPE including protective clothing, goggles, gloves and respirators of various types to protect yourself in some situations
• May be required to climb a step ladder four steps up or work on a ladder to 12 ft.
• May be required to carry up to 50lb loads for extended periods of time
• Will be expected to climb steps and traverse uneven sidewalks and landscape.
• Will primarily be working inside but must be able to work outside occasionally.