Customer Service Representative/Order Processor

Job Description

Job Description

We are looking for a Customer Service Representative/Order Processor to join a fast-moving team in Commerce, California in a contract capacity with permanent potential. This position is ideal for someone who takes pride in staying organized, responding quickly, and ensuring customer requests are handled accurately from initial inquiry through final payment and delivery coordination. Working closely with internal teams, this person will help keep orders on track, support timely communication, and deliver a dependable customer experience.

Responsibilities:
• Prepare customer quotes based on incoming requests and update pricing details promptly when revisions are needed
• Turn approved estimates into invoices, verify deposit information, and help ensure payments are properly recorded
• Monitor outstanding quotes and invoices, maintaining complete and well-organized documentation for each transaction
• Support accounts receivable activities by sending courteous payment follow-ups, checking status, and escalating concerns when appropriate
• Partner with internal teams to confirm production schedules and shipping timing, then share clear updates with customers
• Address customer concerns professionally, including changes to timing, incomplete order details, or delivery-related questions
• Handle inbound and outbound customer communication related to orders, account questions, and service needs
• Assist with order entry, purchase order processing, shipping paperwork, and related administrative support tied to customer accounts• At least 2 years of experience in customer service, order processing, account coordination, or a similar high-volume support role
• Strong attention to detail with the ability to manage multiple priorities and maintain reliable follow-through
• Comfortable working in a fast-paced environment where urgency and accuracy are both essential
• Experience in construction or building materials is strongly preferred, including products such as stone, tile, pavers, decking, roofing, or flooring
• Proficiency with Sage 50 or Peachtree is preferred; QuickBooks experience is also valuable
• Ability to communicate professionally with customers and internal teams by phone, email, and order documentation
• Familiarity with accounts receivable support, order entry, purchase orders, inventory-related coordination, or shipping documentation
• Bilingual English/Spanish skills are a plus