Application Support Specialist
Grapevine-Colleyville ISD
Application Support Specialist
This position offers an opportunity for professional development in advanced technical support and foundational systems administration. The Application Support Specialist will be responsible for the resolution of escalated support requests, the diagnosis and remediation of complex technical issues, and contributions to system maintenance and administration.
Investigates and resolves escalated support tickets, collaborating with system administrators and engineers as needed.
Provides expert technical support for assigned applications, resolving intricate problems efficiently.
Creates and maintain detailed documentation and knowledge base articles
Provides expert-level support for interactive display and digital signage systems
Provide support for device enrollment, configuration, and management
Network Printing Support: Provide expert-level troubleshooting for complex printer connectivity, driver, and printing service issues
Utilize and modify existing scripts to meet specific needs
Project Participation: Coordinate technology-related tasks within campus projects, including deployments, setups, and troubleshooting
Primarily a standard office environment
Requires strong analytical and problem-solving abilities, with the ability to manage multiple priorities and perform under pressure
Occasional lifting of equipment up to 25 pounds and prolonged periods of computer use
Occasional after-hours or weekend work may be required for system maintenance and support
Vacancy posted 17 hours ago
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