Help Desk Analyst

Job Description

Job Description

Harris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We’re looking for friendly, professional, and motivated Help Desk Analyst to join our Information Technology team. If you’re looking for a company that embraces the principles of respect, compassion and trust, please apply with us today!

Help Desk Analyst

The Help Desk Analyst is responsible for daily support and will perform help desk tasks such as password reset, and unlocking desktops. This position will also work closely with the Network Analyst in providing support to the computer network and telecom systems. In addition, on call after hours and evening/weekend support may be required as needed.

Location: On-Site at Coppell, TX office daily

Schedule: Regular business hours are 8:00am to 5:00pm Monday through Friday, must be able to work after hours and on weekends as needed.

Salary: $40,000.00 to $55,000.00 annually

Additional Compensation and Benefits:

At Harris & Harris, we truly care about each employee’s health, wellness, financial stability, and education. We are proud to offer each employee the following benefits:

• Medical, Dental, and Vision insurances from premium providers
• 401K with matching
• Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance
• Tuition Reimbursement
• Paid Time Off, Sick Time, Wellness Days and Paid Holidays
• Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.

DAY TO DAY

• Provide technical support for desktop systems software, hardware and peripherals, including printers, phones, handhelds and remote laptops in a Windows (XP, 7, 2003, 2008) environment.
• Customizes the conversation by articulating clear instructions and troubleshooting information appropriate to the employee’s level of technical knowledge. Ensures understanding so that all staff is able to perform their job functions.
• Install, configure, troubleshoot and resolve hardware, software and connectivity issues.
• Provide daily 2003/2008 Active Directory administration of users, desktops and file/folder permissions.
• Responsible for user setups, moves and system permissions.
• Ensures high priority work is completed within the required timeframe to increase department functionality and eliminate missed deadlines. Communicates with management if they are unable to meet a deadline.
• Maintain and update the ticket tracking, asset management and inventory tracking systems.
• Remains flexible, open and positive in the face of changing needs of the company by thinking outside of the box and adjusting plans to meet current needs.
• Makes a professional impression at all times with everyone by acting calm, responsible and respectful of others.

WHAT YOU MUST POSSESS

Must Have:

• Must have experience and knowledge of troubleshooting Microsoft Office MS Word, MS Excel, MS Access, MS Power Point and Outlook.

• A minimum of 1 year of experience in a help desk or similar role
• High School Diploma or Equivalent
• Experience and knowledge troubleshooting Microsoft Office Suite and Windows

Other Required Skills:

• Strong ability to prioritize work appropriately, be flexible and be well organized.
• Exceptional analytical and problem-solving skills.
• Ability to think out of the box and implement smart solutions to ever changing company needs.
• Excellent verbal and written communication skills.
• Excellent customer service skills.

WHY HARRIS & HARRIS?

Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, and we specialize in the utilities, government, and healthcare markets.

The family business Sam Harris started is now a firm of more than 500 hundred employees including collections professionals and customer care representatives who employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service.

We take pride in knowing what it takes to turn a call from "average" to "excellent." We have been delighting clients and customers for decades thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories.

At Harris & Harris, we’re proud to be an organization where everyone is welcome and can be their authentic selves at work. We’re passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where we employees feel valued.

We also are an organization that believes in the power of giving back. Our internal cross functional committee, Harris Cares, guides our philanthropic activities. We have partnered with organizations such as One Warm Coat, Greater Chicago Food Depository, American Cancer Society, Bright Pink, The Heat and Warmth Fund (THAW), and Operation Stars and Stripes. Most recently we have partnered with local schools and charitable organizations to give back to our communities including the American Heart Association, Habitat for Humanity, A Just Harvest, and R. Nathaniel Dett Elementary School.

At Harris & Harris, everyone is important, and one person can make a difference for their colleagues, for our clients, and for our company. We look forward to hearing from you!

Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.