Customer Service Team Member

Bomberger's Store - Part Time Customer Service Team Member Needed: 25 Hours Weekly

Are you excited about creating a fun and inviting atmosphere for customers? Do you want to work in a dynamic environment where your contributions truly matter?

Join Bomberger's Store, a trusted family-owned home improvement retailer since 1887, as a highly skilled and enthusiastic Customer Service Team Member. Here, you'll learn valuable customer support skills while working alongside a motivated team dedicated to delivering exceptional service. Enjoy perks like employee discounts and a flexible schedule while making a difference in your local community!

Responsibilities

• Operates a computerized cash register to process orders, customer returns, and issue cash or credit. 
• Accepts and processes payments on customer accounts. Collects rent payments from tenants. 
• Processes purchases of store gift cards; prepares donations of these items. 
• Processes transactions for the purchase of Pennsylvania hunting, fishing, and dog licenses and compiles reports. 
• Processes transfers of merchandise to departments within the store. 
• Creates special orders, accepts payment, and finalizes upon full payment. 
• Processes transactions to pay cash to selected vendors or employees of the store. 
• Checks balances and answers routine questions from customers regarding their store accounts. 
• Utilizes the store phone system to answer calls and assist customers by answering any questions, taking a message, or transferring calls to another department. 
• Uses store radio regularly for customer assistance. 
• Assists customers by getting prices or resolving price discrepancies, helping to locate products or merchandise, and answering general questions. 
• Listens to customer feedback and complaints; resolves problems. 
• Assists in activities to prepare for opening or closing of the store. 
• Orders and maintains the proper amount of money in the customer service safe. 
• Keeps customer service station clean, organized and stocked with necessary supplies. 
• Refills customer queue stock and informs a shift lead if products need ordered. 
• Redeems coupons. 
• Bags customer merchandise. 
• Collects trash from checkout area and takes to warehouse for disposal 
• Put back items to the correct place in the store after returned by customers. 

Requirements

• High school diploma or equivalent OR one to three months related experience and/or training
• Ability to work weekday evenings and an every other Saturday rotation (full day shift).
• Part Time (approximately 25 hours weekly)
• Strong communication skills and a friendly demeanor.
• Commitment to regular attendance and teamwork.
• Needs to be able to stand for extended periods of time and lift or move up to approximately 40 pounds.

Benefits

• Employee discounts on a wide range of products.
• 401k plan with matching contributions.
• Referral program to reward your network.

Location: Bomberger's Store

If you're ready to bring your talent and enthusiasm to our team, apply now and help us continue our legacy of service!

Bomberger’s Store is a family-owned and operated home improvement retailer located in Lititz. Trusted since 1887, Bomberger’s has evolved over six generations to better serve the needs of local homeowners. From furniture, flooring, and countertops, to hardware, lawn and garden supplies, power and rental equipment, paint, and more, Bomberger's has it all. Located on Route 501 just north of Lititz, at 555 Furnace Hills Pike, and online at Bombergers.com, the friendly faces at Bomberger’s are always ready to serve your needs for quality goods and service.