Workplace Experience Coordinator

About the Role:

As a CBRE Workplace Experience Coordinator, you will be the cornerstone of an exceptional daily experience for employees and guests within a designated corporate office. This role is a vital part of our Workplace Experience function, dedicated to providing world-class customer service that enhances productivity and fosters a welcoming environment. You will serve as the first point of contact for all individuals entering the facility, ensuring a memorable and positive impression through outstanding hospitality and efficient support services.

What You'll Do:

• Serve as the primary point of contact for all employees and visitors, greeting them with a friendly and welcoming demeanor. Issue visitor and parking passes while meticulously following all security protocols. Manage reception duties, including professionally answering incoming calls and directing inquiries.
• Arrange and confirm recreational, dining, and business activities on behalf of requestors. Proactively address inquiries and complaints from employees, guests, and co-workers, providing professional, customer service-driven solutions.
• Coordinate and execute essential workplace services, including managing incoming and outgoing mail, maintaining office supply inventory, and assisting with new employee onboarding processes. Oversee and manage janitorial or maintenance work orders as needed, ensuring timely resolution.
• Organize and manage on-site events, which includes securing appropriate event spaces, coordinating room setup and teardown, and ensuring timely delivery of necessary supplies. This includes setting up conference rooms for meetings and small events.
• Create and deliver presentations to various-sized groups, effectively communicating important information. Coordinate with external vendors who supply services or goods to the workplace.
• Diligently follow property-specific security and emergency procedures, notifying appropriate parties to ensure the safety and well-being of all individuals within the building.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What We're Looking For:

• Minimum of 2+ years of experience in customer service, office administration, or the facilities and management industry.
• Experience in hospitality is a plus, especially when combined with administrative or facilities support roles.

Qualifications:

• An exceptionally outgoing attitude and an eager personality are essential.
• Demonstrated ability to deliver world-class customer service.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Proactive and resourceful approach to problem-solving.
• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?

• When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

• We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Workplace Experience Coordinator position is $53,000 annually [or $25.48 per hour] and the maximum salary for the Workplace Experience Coordinator position is $60,000 annually [or $28.85 per hour]. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at View email address on click.appcast.io or via telephone at View phone number on click.appcast.io (U.S.) and View phone number on click.appcast.io (Canada).