Customer Service Coordinator

Customer Service CoordinatorRefloor is America's fastest-growing flooring company, and we owe our success to YOU. It's individuals like you who join our team, fuel our growth, and help us continue to expand nationwide. We are committed to team development and customer satisfaction, ensuring every customer receives nothing less than a 5-star experience. Join us and be part of our exciting journey!About the Role:As a Customer Service Coordinator, you will manage the full lifecycle of service requests—from initial review through resolution. You'll verify job details, coordinate scheduling, support field teams, and keep customers informed every step of the way. This role requires strong organization, clear communication, and the ability to manage multiple active service files while maintaining accuracy and urgency.Key ResponsibilitiesReview service requests and determine next steps based on job details and documentationVerify and maintain accurate job information, records, and supporting filesCoordinate and schedule service visits, inspections, and follow-upsCommunicate with customers throughout the service processMonitor service progress and day-of-service activity through completionResolve service issues with installers, vendors, and internal teamsManage follow-ups such as additional visits, materials, and inspectionsWhat We're Looking ForStrong customer service or customer-facing experienceExcellent communication and problem-solving skillsHighly organized with strong attention to detailAbility to manage multiple priorities in a fast-paced environmentComfortable handling customer concerns and resolving issuesExperience in scheduling, coordination, or administrative support preferredExperience in home improvement, flooring, or service industries is a plusYes, we are building the fastest and most-trusted flooring company in America; and yes, our floors are fabulous; and yes, they do come with a lifetime guarantee -- but we know that the real superpower behind our success comes from the fact that we are a PEOPLE company first. If you are looking for a company that supports you, where the team is the #1 asset, and everyone is empowered to expand their skill set and drive their careers... then come get in on the ground floor with the team that will floor America!