Customer Service Representative (NC)

Job Description

Job Description

Job Summary/Company:

Are you ready for your next Customer Service opportunity? Sparks Group has partnered with a manufacturer to identify a contract-to-hire Customer Service Representative. As a CSR, you will work closely with dedicated B2B customers to complete order entry and product availability tasks. Highly qualified candidates will have high level phone and email communication skills paired with unscripted customer service or account management experience.

Responsibilities:

• Handle inbound calls
• Respond to customer orders, general inquiries, invoicing questions, and customer concerns
• Partner with sales representatives to promote product sales to smaller accounts

Qualifications/Background Profile:

• High school diploma required; college degree preferred 
• Previous experience in a customer service role within an office environment; manufacturing experience preferred 
• Basic computer knowledge and data entry skills
• Excellent written and verbal communication!

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This job is In-Person.

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from  Apple App Store or Google Play .

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.