Business Process Automation Specialist

At Luminize, we help brands win, and as one of the top 5 Amazon sellers in the US, we’re looking for top performers to grow with us. We’re looking for a systems‑minded builder who thrives on turning chaos into clean, scalable automation. As our Business Process Automation Specialist, you’ll own the automation layer that lets Luminize manage 80+ brands without linear headcount growth — designing, building, and maintaining custom tools, integrations, and AI‑powered workflows that connect our entire operation. What You’ll Own Process Discovery & Design Partner with department leads to identify high‑impact manual workflows and quantify the cost of the status quo—hours lost, errors made, delays and missed handoffs. You’ll translate ambiguous business problems into scoped, deliverable solutions, push back when a process needs redesign before automation, and evaluate best practices across teams to eliminate redundant work. Automation Infrastructure Architect, build, and maintain custom tools across the Google ecosystem (Apps Script, Sheets, Docs, Forms) as our primary internal SME. Use Zapier, Make.com, and Asana to create automated handoffs between teams—for example, a completed supply‑chain task that triggers a catalog notification with all required inputs pre‑populated. Build integrations across Asana, HubSpot, Google Workspace, Slack, and Looker Studio to eliminate manual data entry and keep data in sync in real time. You’ll also automate recurring end‑to‑end processes like client onboarding, reporting pipelines, and internal HR workflows—error‑proofing inputs across the org with validation, guardrails, and exception handling. AI Integration Identify where LLMs (Gemini, Claude, ChatGPT) can replace manual analysis, summarization, categorization, or extraction work. Build production AI workflows for use cases like client feedback categorization, meeting transcript analysis, and document parsing—remaining ahead of the curve as new tooling emerges. Adoption, Documentation & Governance Drive adoption of new systems through training, documentation, and hands‑on end‑user support. Write and maintain SOPs and runbooks so every workflow is fully transparent, easily supportable, and immediately transferable. Partner with IT and Business Systems on shared infrastructure, access controls, and tool governance. What You Bring Bachelor’s degree in Business Administration, IT, Computer Science, or equivalent demonstrated experience 5+ years in business process improvement, automation, or systems integration; high‑growth or multi‑client environment preferred Strong proficiency with Google Apps Script (JavaScript), advanced Google Sheets, and at least one no‑code platform (Zapier or Make.com) Hands‑on experience with Google Workspace, Asana, Looker Studio, HubSpot, and at least one LLM API or AI tool Working knowledge of REST APIs and webhooks, including authentication, pagination, and rate limiting Ability to translate vague business problems into scoped, shippable solutions—without needing a fully written spec Comfortable challenging stakeholders when a process should be redesigned rather than automated Proven ability to ship high‑impact MVPs iteratively rather than over‑engineer from the start Amazon Seller Central, SP‑API, or e‑commerce operations experience a plus Benefits & Perks Multiple medical plan options through Anthem Blue Cross Dental & vision insurance (including orthodontia and annual exams) Pet benefit program with savings on vet care, products, and services Paid vacation (accruing up to 120+ hours/year with rollover and cap) Paid holidays annually Coverage for spouses/domestic partners and dependents under 26 Benefits begin on the first of the month following hire date Location: San Diego, CA 92101 (Onsite at Symphony Towers). The office offers city views, gym access, and nearby amenities. #J-18808-Ljbffr Luminize