Program Manager

Program Manager

The role of the Program Manager position is to provide direction and leadership to project managers and/or team members for complex programs up to $50 Million Dollars across multiple cross functional work streams. The Program Manager ensures multiple concurrent IT projects are delivered on-time, on-budget, and produce committed business results. The Program Manager acts as a change agent, serves as a formal mentor to Project Leaders, and provides program/project management methodology fundamentals and expertise.

Directs the initiation, planning, execution, monitoring, controlling and close of an entire project and/or all projects within specified program

Ability to contribute and champion usage of structured project management methodology (to include Waterfall, Agile/Scrum, Iterative, etc.)

Broad knowledge of application and/or infrastructure development life cycle (SDLC) and other technical management concept, processes, and methodologies

Lead and direct project managers within specified program to achieve desired deliverable creation outcomes

Possess IT and formal program/project management knowledge as well as ability to prioritize work and meet deadlines based on logical work breakdown structures aligned to critical path

Manage program interdependencies, milestones, and critical path

Analyze, manage, and report program performance - financial reporting, resource allocation, task delegation and stakeholder management

Demonstrate financial awareness to control costs and think in terms of profit, loss, and added value.

Help Stakeholders, IT Portfolio Teams, Business Partners and Business Users understand their roles and responsibilities within the project

Develops and executes an overall program schedule, including tasks, duration, dependencies, and resource assignments

Controls and tracks changes to scope, time, cost, quality, issues, and risk

Leads completion of program objective, such as procurement, quality planning, service level agreements, and customer training

Directs and delegates work effort; Requests the needed resources for a program and gets them oriented to work on the project

Ensures product deliverables quality, such as functional specifications, logical and physical data design, solution design and detailed design, test plans, and completed solution

Manages vendor relationships according to contract terms and conditions

Key industry certifications such as CAPM, PMP, PgM, etc., preferred

Previous airline, travel, and/or transportation industry experience preferred

Makes value-oriented decisions to achieve strategic business results; Ability to be flexible, make quick decisions and seamlessly navigate risks and ambiguity while effectively navigating a dynamic project environment

Evaluates risks, assess possible outcomes and solutions/solves problems

Strong interpersonal skills, including the ability to make effective presentations and communicate technical concepts to non-technical clients

Ability to build and maintain cohesive motivated teams

Ability to coach and develop subordinates and/or peers; empowering team members with the authority to accomplish project tasks efficiently and with minimal direction

Strong strategic planning skills

Excellent written, oral communication, planning, and organizational skills

Strong track record managing business and IT Projects

Strong meeting facilitation and negotiation skills

Strong consulting and customer service skills

Recognizes and rewards desirable individual and team performance

Establish good relationships with internal and external stakeholders.

Take responsibility for actions, projects, and people.

Take initiative, act with confidence, and work under own direction.

Focus on customer needs and satisfaction.

Set high standards for quality to monitor and maintain quality and productivity.

Gather comprehensive information to support decision making.

Encourage an organizational learning approach (e.g., learn from successes and failures and seek staff and customer feedback).

Adapt to changing circumstances and interpersonal style to suit different people or situations.