Customer Service Manager

Leading the Customer Sales Support team, the full-time salaried Customer Service Manager will ensure accurate and proactive support throughout the customer order lifecycle while working in a hybrid environment near Chicago, Atlanta, or Corona. Key responsibilities Lead, coach, and develop the Customer Sales Support team while establishing priorities and performance goals Ensure timely and accurate support for customer orders, including pricing, product availability, and delivery status Serve as the escalation point for complex customer concerns and collaborate with cross-functional teams to resolve issues Required qualifications High school diploma or equivalent required; bachelor's degree in business, supply chain, management, or related field preferred 5+ years of experience in customer service or sales support, including at least two years in a supervisory role Experience in manufacturing, packaging, or a complex business-to-business order environment preferred Strong knowledge of order-to-cash processes and proficiency with Microsoft Office and ERP/CRM systems Ability to analyze operational data and implement practical solutions based on findings