Billing Operations, Specialist

Billing Operations, Specialist

A career that's the whole package!

At Conga, we've built a community where our colleagues can thrive. Here you'll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.

Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line.

Job Title: Billing Operations, Specialist Reports to: Sr. Manager, Billing Location: Boston, MA or Houston, TX Hybrid

A quick snapshot…

The billing team is a fast-paced team. We get a lot done in a limited amount of time. The billing analyst needs to be highly detail oriented. They need to be able to communicate with various teams throughout the company – Sales, Business Ops, Customer Success, AR, Accounting, Finance, IT, Legal, etc.

Why it's a big deal…

This role sits at the center of our revenue operations, ensuring accuracy, consistency, and timeliness in how we bill and recognize revenue. The Billing Operations Specialist plays a critical role in preparing daily customer billing, supporting month-end and quarter-end close activities, and contributing to the integrity of our financial reporting.

Beyond day-to-day execution, this position has meaningful visibility across the business—partnering closely with Sales, Customer Success, Finance, Accounting, Legal, and IT to resolve billing inquiries, ensure contract alignment, and maintain a seamless customer experience.

This role also contributes to our annual audit readiness, reinforcing compliance and strengthening internal controls. Equally important, the specialist is expected to identify and implement process improvements, helping to scale and optimize billing operations as the business grows.

In short, this role is not just transactional—it is a key driver of operational efficiency, cross-functional alignment, and financial accuracy, with the opportunity to make a tangible impact through both execution and continuous improvement.

Here's what we're looking for...

• Undergraduate degree in Accounting and/or Finance
• Prior Billing experience with a SaaS company is preferred
• Must have an advanced knowledge of Excel
• Detail orientation
• Ability to problem solve
• Ability to work independently but also be a team player
• Able to multi-task and prioritize in fast-paced environment
• Exceptional time management skills
• Strong communication and interpersonal skills
• Experience with NetSuite is desired but not a must-have

Here's what will give you an edge…

• Experience supporting billing operations within a high-growth SaaS or subscription-based business model
• Strong proficiency in Excel, including the ability to work with large datasets, perform reconciliations, and identify discrepancies
• Hands-on experience with NetSuite or similar ERP/billing platforms
• Demonstrated ability to identify, recommend, and implement process improvements within billing or finance operations
• Experience supporting month-end and quarter-end close processes, including collaboration with Accounting and Finance teams
• Exposure to or participation in annual audit processes, with an understanding of controls and documentation requirements
• Proven ability to partner cross-functionally with teams such as Sales, Customer Success, AR, Legal, and Finance to resolve complex billing issues
• Strong analytical mindset with a track record of problem-solving and root-cause analysis
• Ability to balance accuracy and speed in a fast-paced, high-volume environment
• Excellent communication skills, with the ability to clearly explain billing concepts to both financial and non-financial stakeholders

In the spirit of the Conga Way, we strive to design easy-to-understand compensation programs that are fair and free from any type of discrimination. In keeping with this approach, we are committed to delivering competitive compensation and benefits packages to our colleagues worldwide and communicating transparently about the structure of our compensation programs. Listed below is the U.S. base salary range for this full-time position. Within the range, individual pay is determined by job-related skills, experience, and relevant education, or training. In addition to base salary, Conganeers receive a variable incentive pay component, perks such as flexible work options, and a full range of benefits including medical and dental insurance. The posted salary ranges are for the expectations outlined in the job description. We are often open to a wide variety of profiles and sometimes have flexibility within our organizational structure to adjust the role responsibilities up or down should we select a candidate that is less or more experienced than the posted job requirements. In these occasional cases, we will communicate the revised salary range to the candidate during the selection process.

$58,150 - $93,040 USD

Did we pique your interest?

If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you!

Preferred Resume Format

We accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume's formatting remains intact, making it easier for our recruiters to review your application promptly.

Don't meet every requirement for the role?

Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.