Patient Service Rep

Department: UHC: Surgery - Clinic/Head and Neck Job Summary: The Patient Service Rep manages patient flow for electronic check-in, check-out, and appointment procedures. The job requires exceptional communication and interpersonal skills and efficiency. All activities must be conducted in a confidential, professional, and personable manner. Performs other duties as needed. Education and Experience: High School Diploma or GED required. Minimum six months required of customer service, general office or Receptionist vocational training, medical field preferred. Knowledge and Skills: Knowledge of medical terminology preferred. Able to use a computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate/troubleshoot basic office equipment required for the position. Able to work calmly and respond courteously when under pressure; collaborate and accept direction. Able to think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position. Licensures and Certifications: Valid driver's license required. Our mission is to continue the teaching and healing ministry of Jesus Christ. Our core values are compassion, excellence, humility, integrity, justice, teamwork and wholeness.