Medical Collections Agent

Job Description

Job Description

Job Description

The Medical Collections Agent initiates the appropriate action to collect past due balances and record accurate notes on delinquent accounts.
Monday-Friday 8am-5pm

This position pays an hourly rate PLUS a monthly commission/bonus structure. These positions work closely with Hospital billing and insurance claims to bring accounts current.

Essential Functions

• Make outbound contact to debtors regarding delinquent accounts and negotiates settlement options.
• Take inbound telephone calls from debtors regarding delinquent accounts and negotiates settlement options.
• Prepare correspondence on delinquent accounts.
• Research disputed delinquent account balances and makes necessary corrections.
• Review collection up unit and changes account status based on established procedures.
• Review accounts to be recommended for closure and assists in report preparation.
• Participate in regular meetings and communicates opportunities for process improvement.
• All other duties as assigned.

Minimum Qualifications

• Previous Collections, Telecommunications, Sales and/or Telemarketing experience a plus
• Regular attendance and adherence to a set schedule, which includes breaks and lunches.
• High School diploma or equivalent required
• Strong oral communication and interpersonal skills required.
• Excellent computer navigation skills required.
• Experience using CRS and automated dialers preferred.
• Working knowledge of and willingness to comply with the Fair Debt Collection Act (FDCA), as well as state and federal collection laws required.

Background checks and drug screens are performed.

Equal Opportunity Employer: Veterans, Disabilities