Customer Service Representative

Job Description

Job Description

Company Description

AWP is North America’s leading traffic control specialist. Our team of 9,000+ professionals helps secure 2,000 work zones every day – ensuring customer crews, drivers, and our teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Boston Marathon and Super Bowl.

Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and quality, and a sense of urgency.

Job Description

As a Customer Service Representative, your role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people, and time. This role will focus on accurate and timely assisting our customers with scheduling. The Customer service Representative is responsible for collaboration across all levels to achieve departmental and organizational goals.

• Process high volumes of calls/emails to Support our customers.
• Enter high volumes of data into the various systems timely and accurately.
• Provide excellent customer service and provide customers with a positive experience.
• Act as a resource for other functions within AWP.
• Answer phones and respond to inquiries using a professional and courteous demeanor.
• Provide general office support and peer training as requested.
• Comply with all AWP policies, procedures, and safety requirements.
• Perform other duties and special projects as assigned.

Qualifications

• High school diploma or GED required.
• Call center/customer service experience preferred.
• AR/Billing experience preferred.
• Strong customer service skills.
• Basic knowledge of accounting principles and terminology; strong math skills.
• Excellent verbal and written communication.
• Intense focus on accuracy and attention to detail; organized.
• Problem-solving skills.
• Critical thinking skills.
• Excellent organizational skills.
• Outgoing & assertive personality – not afraid to approach individuals.
• Proficiency with Microsoft Office Suite Products (Excel, Word)
• Experience with Microsoft Great Plains and Salesforce software preferred.
• Employee must be able to successfully handle the physical demands of this position, which include the following:
• Hours of operation are 24/7 365 days a year.
  • Monday-Friday Afternoon Shift 2:00-10:00PM EST

Additional Information

• A high-achieving, gregarious, and well-respected team
• Benefits-eligible 1st of the month following hire
• All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
• The company paid 50k in basic life insurance
• Company paid LTD
• Health Savings and Flex Spending Accounts Available
• 401(k) with company match
• Paid Time Off & Paid Holidays 
• AWP named one of America’s Greatest Workplaces 2023 and 2025 for Diversity

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, age, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, protected veteran status, disability, or any other status protected by applicable federal, state, or local law.