Patient Services Specialist

Job Summary The Patient Services Specialist (PSS) uses their experience and knowledge to appropriately triage scheduling and clerical duties. This individual has the technical knowledge to properly schedule appointments, maintain patient records, and perform clerical tasks. Their work allows physicians and clinical staff to devote time to patient care that requires specialized knowledge. The PSS supports secretarial and clerical responsibilities for physicians and clinic staff. Multitasking and attention to detail with little room for error are essential. The position covers full‑time, part‑time and PRN roles. Job Description Gathers pre‑admission information from hospital, patient or family member on scheduled patients before initial and/or follow‑up visit. Obtains financial updates, documents in the billing system, completes forms and obtains signatures as “alerts” request. Ensures patient documents are completely filled out and signed. Obtains, verifies, and updates patient information and provides support services to patients and medical staff. Knows how to locate path reports, outside medical records, radiology reports and retrieve if necessary for the position. Referred patients to financial counselors when alerted by billing system or if the patient has billing questions. Contacts the social worker for assistance with patient needs such as lodging, transportation, medication request, or any type of social worker request. Forwards any medical records requests to centralized medical records department. Schedule referring and future physician appointments as requested by physician. This includes sending the required records for the referring appointments. Ensures patient’s initial appointments/schedules are up to date and in the computer. Investigates all “no shows”, documents reasons and follows up appropriately. Reschedules any cancelled appointments, ensuring all patients have follow‑up. Maintains daily written or electronic documentation of completed work to provide data for monthly reports. Conducts daily research of expired patient information and updates EMR or billing systems, notifying physician and medical records if required. Greets, screens, schedules and directs patients, ensuring they are queued as arrived for services and advising nurses and radiation therapist of their arrival. Prepares and processes correspondence, answers routine medical inquiries and drafts letters. Serves as the custodian of the front office multi‑function device. Prepares and mails to new patients the new patient packet with the CARTI booklet. Cross trains and learns other clinics. Processes EMR messages and worklist queues. Other duties as assigned. Other Job Requirements Travel to satellite centers as required. Supervisory Responsibility None. Qualifications High school graduate or GED. Associate degree in business administration or a secretarial program a plus. Current valid Arkansas driver’s license. Minimum of 1 year of customer service work experience required. Medical office setting skills preferred. Competent in EMR systems preferred. Strong knowledge of medical terminology and office procedures. Excellent computer and other basic office equipment skills. Knowledge of grammar, spelling and punctuation. Skilled in time management and organization. Ability to read, understand and follow oral and written instructions. Ability to communicate clearly and concisely. Ability to establish and maintain effective working relationships with patients, team members and the public. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or schedule form. Interpersonal Skills Must interact and communicate both verbally and in written form. Must interact and exchange information regarding patients with physicians and other departmental personnel, and outside agencies on a frequent basis while respecting the confidentiality of patient information. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work Environment This position involves potential exposure to infectious diseases. Colleagues are offered appropriate vaccinations and safety training. Comments This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of the job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Safety Sensitive This position is a Safety Sensitive Position. The essential functions, physical demands, and mental competencies of this job require the employee maintain the ability to work in a constant state of alertness in a safe manner. #J-18808-Ljbffr CARTI