Configuration Management Specialist

Job Description

Evolven Configuration Risk Intelligence Consultant / SME

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Location: Remote with potential of quarterly travel

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Duration: 6–12 months

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Engagement Type: Full-Time Contract / Consulting

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Industry: Healthcare and Health Insurance

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Overview

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We are seeking an experienced Evolven Configuration Risk Intelligence Consultant / SME to support a 6–12 month engagement with Highmark. This resource will provide hands-on Evolven expertise to operate, optimize, and embed the Evolven platform into the client's day-to-day IT operations, change management, security, and compliance processes.

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The goal of the engagement is to move Evolven beyond a technology deployment and establish it as a sustainable operational capability . The consultant will work closely with IT Operations, SecOps, Change Management, application, and infrastructure teams to identify configuration and change risks, accelerate incident investigation and root-cause analysis, improve change validation, and establish repeatable Configuration Risk Intelligence processes.

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Roles & Responsibilities

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Evolven Platform Management & Optimization

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• Maintain, administer, and optimize the Evolven platform and its coverage.
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• Configure and tune policies, analytics, dashboards, alerts, and reporting based on evolving customer requirements.
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• Continuously assess platform effectiveness and identify opportunities to improve operational value.
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Configuration & Change Risk Analysis

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• Analyze configuration changes, configuration drift, inconsistencies, unauthorized changes, and other identified risks.
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• Prioritize findings and work with customer teams to determine appropriate remediation.
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• Help identify patterns and systemic risks across applications and infrastructure.
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Incident Investigation & Root-Cause Analysis

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• Leverage Evolven configuration and change intelligence to support incident investigations.
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• Identify changes and configuration events potentially contributing to production incidents.
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• Help accelerate root-cause analysis and reduce Mean Time to Resolution (MTTR).
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Change Validation

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• Validate actual configuration and infrastructure changes against planned and approved changes.
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• Identify failed, partial, unexpected, risky, or unauthorized changes.
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• Improve visibility and accountability across the change lifecycle.
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Risk, Compliance & Audit Support

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• Support configuration baselines, policy verification, and change reconciliation.
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• Provide reporting and evidence to support security, compliance, and audit requirements.
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• Help improve the traceability and auditability of configuration and change activity.
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Operational Reviews & Remediation

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• Conduct recurring reviews with IT Operations, SecOps, Change Management, application, and infrastructure teams.
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• Surface actionable risks and findings.
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• Track identified issues through remediation and closure.
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• Participate in weekly and monthly risk, operational, and value reviews.
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Integrations & Workflow Adoption

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• Incorporate Evolven insights into existing ITSM, monitoring, observability, change management, and operational workflows.
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• Help ensure Evolven intelligence becomes part of established operational processes rather than operating as a standalone tool.
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• Identify opportunities to reduce manual configuration and change analysis.
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Knowledge Transfer & Process Development

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• Coach customer teams on effectively using Evolven.
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• Develop repeatable processes, operating procedures, and best practices.
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• Transfer knowledge to internal teams so Configuration Risk Intelligence processes can be sustained following the engagement.
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Required Qualifications

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• Hands-on experience with Evolven Configuration Risk Intelligence in an enterprise environment.
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• Strong understanding of configuration management, change management, configuration drift, and change risk analysis .
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• Experience supporting enterprise IT Operations and production environments .
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• Experience using configuration/change intelligence for incident investigation and root-cause analysis (RCA) .
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• Understanding of ITSM and enterprise change-management processes.
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• Experience working with infrastructure and application teams to analyze and remediate configuration-related risks.
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• Knowledge of security, risk, compliance, configuration baselines, and audit requirements.
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• Ability to configure and optimize dashboards, alerts, analytics, policies, and reporting.
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• Strong communication and stakeholder-management skills with the ability to work across IT Ops, SecOps, Change, application, infrastructure, risk, and compliance teams.
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• Ability to operate independently as a hands-on SME while driving adoption and measurable operational outcomes.
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Preferred Qualifications

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• Experience integrating Evolven with ITSM, monitoring, observability, or other enterprise operations platforms .
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• Experience working within large, complex enterprise environments.
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• Experience establishing operational processes around configuration and change intelligence.
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• Experience supporting highly regulated organizations or environments.
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• Strong knowledge-transfer, documentation, and customer-facing consulting skills.
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Expected Outcomes

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The consultant will help establish Evolven as an operational capability that enables Highmark to:

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• Reduce configuration- and change-related incidents.
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• Accelerate MTTR and root-cause analysis.
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• Identify unauthorized and high-risk changes.
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• Detect configuration drift and inconsistencies.
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• Improve change validation and auditability.
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• Reduce manual configuration and change analysis.
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• Establish repeatable Configuration Risk Intelligence processes across operational teams.
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• Increase adoption and measurable value from the Evolven platform.
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Cadence: Ongoing operational support with weekly/monthly risk and value reviews

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Success Measures

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Success will be measured through agreed-upon KPIs, which may include:

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• Reduction in configuration- and change-related incidents.
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• Improvement in MTTR.
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• Number and severity of configuration risks identified and remediated.
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• Unauthorized changes identified.
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• Configuration drift and inconsistencies identified and resolved.
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• Improvement in change validation and reconciliation.
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• Reduction in manual configuration and change-analysis effort.
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• Adoption of Evolven-driven operational processes across relevant teams.
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