Vendor Brand Specialist, Macallan (Part-Time)

What you'll be doing?

The Vendor Brand Specialist at Macallan is the direct link between the Macallan brand and the Customer. They deliver a seamless customer experience as exceptional people delivering an exceptional product, building customer loyalty and relationships while delivering sales and productivity targets.

Selling via the Best Customer Experience

• Assist customers in selecting, purchasing, and refunding merchandise while demonstrating your excellence in customer service
• Complete customer transactions in a professional and timely manner
• Identify customer's temperaments and recommend products that suit their style
• Respond to customer queries and complaints in a polite and courteous manner; refer to the Manager on Duty if appropriate
• Assist other sales staff in peak periods to ensure customers in all areas are attended to promptly, with waiting time reduced to the minimum

Floor and Product Presentation

• Ensure floor presentation meets or exceeds brand and DFS requirements
• Maintain reasonable stock levels of all merchandise in the department
• Be familiar with the store layout; direct customers to merchandise, services and facilities as appropriate
• Assist the Management team in the coordination and execution of merchandising activities, e.g. inventory management, promotional activities and merchandise stock flow

Ideal Candidate

• High School diploma or equivalent, or an equivalent combination of education and work experience sufficient to perform the essential functions of the job
• 1-3 years of experience in premium spirits sales, luxury retail, or hospitality, with knowledge of whiskey categories and demonstrated ability to drive sales through tastings, storytelling, and personalized recommendations
• Proficient with handling a POS register machine
• Able to work in a fast-paced, high pressure environment
• High energy level, have a positive approach to job and group responsibilities
• Ability to work flexible hours / shifts, including weekends, nights and holidays. Able to work overtime hours when necessary
• Fluency in English language and other language(s) as required by location
• Secondary language speaking beneficial, but not required

Benefits:

• Monthly Commission/Incentives
• Parking Reimbursement
• Employee Discounts

This is part-time hourly non-exempt, union position with a starting pay rate of $24.50 per hour, not including eligible commission and benefits.


DFS is an equal opportunity employer. It is the Company's policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.