Social and Community Manager

Role Description

The AI infrastructure industry moves faster than almost anything in tech. New models, benchmarks, and techniques land weekly, and the narrative around them forms in days or hours. We're hiring a Social and Community Manager who can read those waves, ride the ones worth riding, add signal to them, and start narratives of our own that catch and spread. This is a hands-on, execution-heavy role with judgment at its core. You'll decide what's worth reacting to, what we should say, and when. You'll back those calls with data, ship consistently across our social and community channels, and support marketing and product by turning a fast-moving field into content people actually want to share.

Key Responsibilities

• Narrative & Trend Judgment: Track conversations relevant to Fireworks in real time, judge what's worth jumping on versus noise, and move fast when a moment opens with a strong instinct for tone and timing. Frame narratives that give the community and market a reason to talk about Fireworks, not just one-off posts.
• Data, Analysis & Reporting: Monitor social, Discord, and community platforms daily using analytics tools. Track the metrics that matter (engagement, reach, sentiment, growth, community health), turn them into clear reports, and use insights to recommend content changes, experiments, and next steps.
• Content Creation & Execution: Create on-brand content informed by data, trends, and community feedback. Generate fresh formats that make technical AI topics shareable, own the social calendar, and ship consistently without losing the creative edge.
• Community Engagement: Moderate discussions, answer questions, welcome members, and foster helpful conversations. Support and help run community programs (Champion/Ambassador initiatives, newsletters, AMAs, cohorts), and proactively spot ways to strengthen connections.
• Events & Cross-Team Collaboration: Help plan and execute virtual and in-person events, webinars, and meetups, measuring impact to improve future ones. Keep calendars, trackers, and dashboards meticulously organized, and share data-driven insights with marketing, product, and engineering so efforts run smoothly and scale.

Qualifications

• 3–6 years of hands-on experience in social media management or community management (developer or AI communities preferred).
• Sharp judgment on what's worth a reaction and what to ignore, plus a track record of content or narratives that actually traveled.
• Strong excellence in data and analytics, you confidently track metrics, interpret performance, create reports/dashboards, and use insights to guide execution and optimization.
• Self-starter mindset: comfortable proactively identifying trends and opportunities, then recommending actions or ideas to the team.
• Creative thinker who generates fresh content ideas and approaches while staying on-brand.
• Hands-on experience actively engaging and growing communities (Discord, Reddit, X, forums, etc.).
• Experience with social and community analytics tools (native platforms + tools like Sprout Social or similar).
• Meticulously organized with strong project management skills.
• AI native, you use LLMs and generative AI tools daily and understand developer workflows around models and inference.
• Strong execution skills: reliable, detail-oriented, and proactive in delivering high-quality work in a fast-paced environment.

Requirements

• Experience supporting or contributing to community programs and events.
• Familiarity with AI infrastructure or open-source model communities (e.g., Hugging Face ecosystem).
• Basic video or multimedia production skills.
• Background in fast-paced startup environments.

Benefits

• Total compensation for this role includes meaningful equity in a fast-growing startup, along with a competitive salary and comprehensive benefits package.
• Base salary is determined by a range of factors including individual qualifications, experience, skills, interview performance, market data, and work location.
• Base Pay Range (Plus Equity): $140,000 — $160,000 USD.

Why Fireworks AI?

• Solve Hard Problems: Tackle challenges at the forefront of AI infrastructure, from low-latency inference to scalable model serving.
• Build What’s Next: Work with bleeding-edge technology that impacts how businesses and developers harness AI globally.
• Ownership & Impact: Join a fast-growing, passionate team where your work directly shapes the future of AI—no bureaucracy, just results.
• Learn from the Best: Collaborate with world-class engineers and AI researchers who thrive on curiosity and innovation.

Fireworks AI is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all innovators.