Social Media Community Manager

Role Description

Our product is our people, and we're committed to propelling them forward! Are you the next great TruePointer to join our team? Do you enjoy working in a fast-paced environment where you're doing valuable work and discovering something new every day—even if you have a tenured career? You're a TruePointer if you're nimble and can hustle - our clients and our team move quickly!

You'll join an award-winning team. We're a proud four-time Top 100 PR agency in the U.S. and a seven-time Inc. 5000 fastest-growing company.

We have an Independent Contractor opportunity with non-traditional work hours, including daytime, nights, weekends, and holidays. It is remote.

This role requires prior community management experience (no exceptions).

You should be comfortable using enterprise-wide social media monitoring platforms, writing and engaging on posts, and conducting flawless (accurate, timely, and concise) reporting. Please be witty and creative with a thorough understanding of social media trends!

As a community manager, you'll:

• Monitor our social media mission control
• Identify and flag trends
• Report on spikes in aggregate social conversation about clients and competitors
• Engage in positive news and share relevant information/content/links
• Respond to customer inquiries on various channels, including working with clients' online Customer Care teams

This is a contract position with non-traditional work hours, and you will be able to work remotely.

You will be accountable for flawless (accurate, grammatically correct, in client brand tone and voice, and timely) execution. Your attention to detail is imperative.

Responsibilities:

• Conduct community management, identify trends, and engage with the brand audience
• Identify, flag, and engage on trending topics and reputational issues
• Document and monitor additional activity as requested
• Create error-free messaging and real-time content to support clients' social media goals
• Engage with customers, influencers, and brand audiences on products, services, news, campaigns, and events
• Work with enterprise publishing and listening tools

Qualifications

• Must have a minimum of 3+ years of professional experience with social media community management and/or social listening for a major brand
• Possess excellent social media skills
• Experience utilizing customer experience platforms
• Having Sprinklr experience is a significant plus
• Have a genuine interest in developing expertise in social media channels, including Facebook, Twitter, LinkedIn, Instagram, Twitch, TikTok, and others
• Possess excellent interpersonal skills, including interacting professionally with client executives and teams
• Have excellent communication and presentation skills, both written and verbal
• Have strong critical thinking and analytic skills
• Be detail-oriented, organized, caring, innovative, proactive, and data-driven
• Be a team player and a collaborative problem-solver
• Bilingual English/Spanish ability is a plus

Company Description

TruePoint Communications is committed to a diverse and inclusive workplace. Additionally, we provide equal employment opportunities to all and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All offers of employment are conditioned upon the candidate's legal authorization to work in the United States. Candidates will be subject to a background screening as part of the application process.