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Retail Service Manager: Customer Experience & Ops

Michaels

Michaels Stores in Chelmsford, MA is seeking a Sales Manager to drive sales and deliver a premier customer experience. You will lead front-end and service operations, ensuring brand standards and SOP compliance while coaching a high-performing team. The role focuses on achieving sales and service KPIs through strong leadership, customer-focused coaching, and efficient day-to-day execution. Evening and weekend shifts are required. #J-18808-Ljbffr Michaels

Vacancy posted 3 days ago
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