Retail Service Manager: Customer Experience & Ops

The Michael's Companies

The Michaels Companies is seeking a Sales Manager in Chelmsford, MA to lead front-end and service operations, driving a high-performing selling culture and strong KPIs. You will coach teams, manage day-to-day execution, and ensure brand standards are met to deliver an engaging customer experience. Responsibilities include SOP adherence, POS accuracy, loyalty programs, and omni-channel services like BOPIS and Same Day Delivery, with nights, weekends, and early mornings as part of work hours. #J-18808-Ljbffr The Michael's Companies

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Vacancy posted 3 days ago

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