Senior Project Manager

Job Summary

We are seeking a Senior Project Manager to lead the successful delivery of complex, enterprise-scale technology initiatives. This role requires a hands-on leader who can manage end-to-end project execution while actively contributing to business analysis, stakeholder management, vendor coordination, organizational change management, and governance activities. The ideal candidate will have extensive experience leading large-scale IT programs, ERP implementations, contact center modernization projects, and cross-functional teams in highly regulated or enterprise environments.

Key Responsibilities

Project & Program Leadership

• Lead the full project lifecycle, including initiation, planning, execution, monitoring, control, and closure of enterprise technology programs.

• Develop and maintain project charters, project plans, schedules, resource plans, budgets, risk registers, issue logs, and communication plans.

• Apply appropriate project delivery methodologies based on project requirements and organizational needs.

• Take ownership of project outcomes and proactively identify and mitigate risks before they impact delivery.

• Manage project scope, timelines, budgets, dependencies, and deliverables to ensure successful execution.

• Drive program governance, reporting, and executive-level communication activities.

Hands-On Delivery & Business Analysis

• Gather, analyze, and document business requirements and functional specifications.

• Facilitate business process mapping, workflow analysis, and gap assessment sessions.

• Review and validate user stories, requirements documentation, and solution designs.

• Support data migration planning, validation activities, and testing efforts.

• Assist with test planning, user acceptance testing (UAT), defect management, and production readiness activities.

• Identify team capability gaps and provide direct support to ensure project continuity and success.

• Diagnose project issues, evaluate solution options, and drive issue resolution to closure.

Stakeholder & Vendor Management

• Serve as the primary point of accountability for program delivery and stakeholder communication.

• Prepare executive-level status reports, steering committee materials, and governance presentations.

• Build strong relationships with business leaders, technology teams, vendors, and external partners.

• Manage vendor performance against contractual commitments, milestones, deliverables, and service levels.

• Support contract reviews, change order negotiations, and vendor governance activities.

• Facilitate collaboration across business, technology, operations, finance, human resources, security, audit, and compliance teams.

• Remove project roadblocks and resolve cross-functional dependencies to maintain project momentum.

Procurement & Implementation Oversight

• Support procurement activities including requirements definition, RFP development, vendor evaluations, demonstrations, scoring, and contract negotiations.

• Oversee solution implementation activities including design, configuration, integrations, testing, training, deployment, and stabilization.

• Coordinate data migration, system integration, cutover planning, and post-implementation support activities.

• Lead organizational change management initiatives, including stakeholder engagement, communications, training, and adoption strategies.

Governance, Risk & Financial Management

• Ensure compliance with organizational governance standards, security requirements, procurement policies, and project management methodologies.

• Manage project budgets, financial forecasts, expenditures, and variance reporting.

• Identify, assess, document, and mitigate project risks and issues.

• Maintain audit-ready project documentation, decision logs, and governance records.

• Provide transparent reporting to executive sponsors and leadership teams.

PMO Leadership & Continuous Improvement

• Contribute to PMO process improvements, methodologies, templates, reporting standards, and governance practices.

• Mentor project coordinators, business analysts, and junior project managers.

• Promote best practices in project management, stakeholder engagement, risk management, and organizational change management.

• Support project portfolio planning, prioritization, and resource management activities.

Required Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business Administration, Public Administration, Finance, or a related field.

• 8+ years of progressive project management experience leading enterprise-scale technology initiatives.

• 5+ years of experience managing large IT implementations with multi-disciplinary teams and significant project budgets.

• Experience leading at least one full lifecycle ERP implementation or contact center/call center modernization project.

• Strong hands-on business analysis experience, including requirements gathering, process mapping, gap analysis, and stakeholder facilitation.

• Proven ability to identify risks proactively and recover or stabilize at-risk projects.

• Experience managing vendors, system integrators, and third-party service providers.

• Experience with project management tools such as Microsoft Project, Smartsheet, Jira, Azure DevOps, ServiceNow SPM, Planview, or similar platforms.

• Strong leadership, communication, presentation, and stakeholder management skills.

• Experience preparing executive-level reports, governance materials, and steering committee presentations.

• Strong analytical, problem-solving, and decision-making abilities.

• Experience working in Agile, Waterfall, or hybrid project delivery environments.

Preferred Qualifications

• Master's degree in Business Administration, Public Administration, Information Systems, or a related field.

• Experience delivering technology programs within government, public sector, financial services, pension administration, or other regulated industries.

• Experience leading ERP migration initiatives, including financial system modernization, data conversion, and integration activities.

• Experience implementing omnichannel contact center solutions, including voice, email, chat, SMS, AI-powered customer service, IVR, workforce management, and CRM integrations.

• Previous experience as a Business Analyst, Functional Lead, or Business Systems Analyst.

• Experience leading organizational change management initiatives for large user communities.

• Experience managing cloud-based enterprise application implementations.

• Strong understanding of procurement processes, vendor evaluations, and contract management.

• Experience mentoring project teams and leading PMO process improvement initiatives.

Preferred Certifications

• PMP (Project Management Professional)

• PgMP (Program Management Professional)

• PMI-ACP (Agile Certified Practitioner)

• CBAP (Certified Business Analysis Professional)

• Certified Scrum Master (CSM) or equivalent Agile certification

• SAFe Agilist or SAFe Program Consultant (SPC)

• Prosci Change Management Certification

• ITIL v4 Certification

• Lean Six Sigma Certification