Tasting Room Attendant

The Cooper’s Hawk Tasting Room Attendant has passion for guest service, food, wine and hospitality. They ensure an exceptional Guest experience through efficient and friendly team-based service, while educating our Guests on Cooper’s Hawk products, wines. The Tasting Room Attendant helps grow our Wine Club community by educating our guests on the program and inviting them to join. What You’ll GetIncredible Discounts:50% Dining and Carryout40% Retail Wine20% Retail and Private EventsMonthly Complimentary Wine Tasting for TwoMedical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness ProgramCompany Matching 401(k) Retirement Savings PlanFlexible Savings Accounts- Health and Dependent CareHighly Competitive Pay plus Team Member Incentives & Rewards Pay Access before Pay DayFlexible SchedulesPaid Time OffAccess to Team Member Relief ProgramEmployee Assistance Program, providing mental health, legal and financial counseling.“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and servicesEmployee Referral Bonus ProgramWine and Culinary EducationCareer GrowthFlight PlanMilestones Recognition ProgramWhat You’ll DoGreet all guests with hospitality; engage and answer questions about food, wine, Wine Club and facilities in a friendly, helpful mannerMaintain full knowledge of Cooper’s Hawk food, retail items, wines and Wines of the Month and Wine Club eventsProactively build relationships with Guests and create a memorable experienceActively educate Guests on the Cooper’s Hawk Wine Club and its offerings and rewards; invite them to participate in the Club with the goal of expanding our membership baseMaintain full knowledge of Tasting Room functions and retail products, including how tastings are conducted, their cost, and wines featured on the monthly tasting.Maintain an awareness of the Host and Service Assistant positions and support when needed Serve alcoholic beverages in an appropriate manner consistent with company standards and legal guidelinesAssist with the transport of Carryout and Curbside Delivery orders to our Guests Actively seek out and recognize opportunities to sell products sold in the Tasting Room.Stock wine and retail merchandise in the Tasting Room; ensure all food and retail merchandise is attractively displayed per set standards.Maintain a safe, sanitary, organized, and stocked work areaComplete necessary side work during non-busy hours Handle cash and utilize the POS system according to company standardsFollow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift, or closingPerform other duties as assigned What You’ll NeedMust represent Cooper’s Hawk ValuesMust be at least 21 years of ageExperience in a casual dining or upscale dining environment or retail sales preferredExperience in a wine environment or equivalent preferredA hospitality-focused individual with a passion for guest service, food and wineAn individual who thrives in a team-based environmentMust be comfortable actively educating our guests on the Wine Club membership program and inviting them to join.Experience using POS systemsAbility to communicate clearly with Guests, Managers and Team Members Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environmentAbility to stand and walk up to 10 hours per shiftAbility to lift and carry up to 40 poundsAbility to exert fast-paced mobility up to 6 hours in lengthMust be able to read, write and understand EnglishAbility to perform essential functions to Cooper’s Hawk standards and with reasonable accommodationAbility to work flexible shifts and schedules, inclusive of weekends and some holidays Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk. Cooper’s Hawk is an equal opportunity employer.? All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.