Site Operations Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL - Site Operations Manager (M1) Transform at JLL in our work dynamics division as a Facilities Management professional on a global client account in our Technology Vertical! Our client is the world's leading cloud-based Customer Relationship Management (CRM) and artificial intelligence software company. Location: Chicago, IL 60654 (downtown River North/West Loop area)Work Schedule: On-site, Monday-Friday, 8:00 AM to 5:00 PM Travel Requirements: 25% travel to other client sites in INReporting to: Senior Site Operations ManagerEstimated base salary range: $97,000 - $115,000What this job involves: As a Site Operations Manager at JLL, you'll be primarily responsible for overseeing and optimizing the performance of both hard and soft services vendors for our client's sites. Your focus will be on managing vendor relationships, ensuring service quality, and driving operational excellence across the vendor ecosystem while maintaining site integrity and meeting client expectations. Your day-to-day tasks will include: Managing and coordinating activities of hard and soft services vendors across client sites Conducting regular performance reviews and quality audits of vendor services Negotiating and overseeing vendor contracts, including SLAs and KPIs Ensuring seamless integration of vendor services with overall site operations Implementing vendor management best practices and continuous improvement initiatives Resolving vendor-related issues and escalations to maintain smooth site operations Analyzing vendor performance data and preparing reports for client and internal stakeholders Collaborating with procurement teams to identify and onboard new vendors as needed Ensuring vendor compliance with site-specific regulations, policies, and procedures Required Qualifications:High school diploma or GED equivalentMinimum 5 years of experience in third-party facilities management or outsourced site operations and vendor management Proven track record in managing multiple vendor relationships in a site context Strong knowledge of contract management and vendor performance metrics Excellent communication, interpersonal, and problem-solving skills Proficiency in vendor management and facility management software Experience in site-based operational planning and execution Preferred Qualifications:Bachelor's degree in Facility Management, Business Administration, or related field Professional certifications such as FMP, CFM, or CPSM Experience managing both hard and soft services vendors in diverse facility environments Knowledge of industry-standard service level agreements and key performance indicators Familiarity with relevant industry regulations and site compliance requirements Experience with cost optimization and budget management in a site operations context Proficiency in project management methodologies Understanding of lean management principles and process improvement techniques applied to site operations Please submit your application with an updated resume, location, and contact information.If you're a current JLL employee, please apply using the Internal Career Site.#FMjobsThis position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.Expected compensation for this position:97,000.00 – 115,000.00 USD per yearFinal compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.Location:On-site –Chicago, ILJob Tags:If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysEarly access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.SummaryLocation: Chicago, ILType: Full time