Mobility Specialist

Overview SP+ is an artificial intelligence company that uses computer vision to enable checkout‑free parking experiences. Parking is no longer a hassle: customers simply drive in and drive out. With over 23,000 employees, we power mobility at more than 4,000 locations across North America and Europe. Our mission is to reinvent parking by delivering effortless, technology‑driven experiences that free time and make everyday life remarkable. Responsibilities As a Mobility Specialist, you are the front‑line representative for Metropolis Parking, serving as the face of our technology‑driven parking experience. You assist customers in navigating and enrolling in our parking technology while delivering courteous, professional service. This role requires stamina, attention to detail, and a customer‑first mindset in a fast‑paced environment. Mobility Specialists also maintain compliance with parking policies, keep lot conditions clean, and support operations of Metropolis facilities. The position offers growth potential in our expanding technology platform. Greet and assist guests in parking lots and garages, providing professional and friendly service Educate customers on Metropolis parking technology and assist with enrollment as needed Promote positive customer relationships by consistently delivering excellent service Respond to customer questions and concerns confidently and courteously Patrol assigned lots to identify vehicles without proper payment or authorization Issue parking violations in accordance with company policies Document violations using company‑provided mobile devices, including photo documentation Maintain cleanliness of parking lots, garages, and common areas Identify and report debris, spills, hazards, or maintenance issues promptly Sweep floors, collect trash, and empty receptacles as needed Perform basic vehicle maintenance tasks, including cleaning, washing, oil changes, and minor upkeep Work independently and collaboratively as part of a team Observe all safety protocols at all times Perform additional duties as assigned Qualifications High school diploma or GED preferred, but not required Prior parking industry experience preferred, but not required Strong customer service orientation with a willingness to go above and beyond Comfortable using mobile devices and technology (iPad, iPhone, Android) Excellent verbal communication skills in English Strong interpersonal and communication skills Reliable, adaptable, and able to thrive in a fast‑paced environment Physical & Work Environment Requirements Stand and walk for extended periods (up to six consecutive hours) Visually inspect vehicles and access all areas of garages and lots Comfort working outdoors in all weather conditions Flexibility to work various shifts, including weekends and evenings Physical Demands The physical demands described below are representative of those required to successfully perform essential functions. Reasonable accommodations may be made to enable individuals with disabilities. Duties include standing, walking, handling cash and equipment, occasional sitting, climbing, balancing, and lifting or moving up to 25 pounds. Equal Employment Opportunity Statement SP+ is an equal‑opportunity employer committed to recruiting, hiring, training, and promoting in all job classifications without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or any other class protected by federal or state law. Harassment or retaliation on the basis of any of these characteristics is not tolerated. Location

US‑TN‑NASHVILLE