Operations Expert

Overview PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to modern, confident and effortless style, whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at and The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, and the express.com online store and the Express mobile app. Store Name Dolphin Mall Responsibilities Express is seeking a Retail Operations Expert to join our team. The Operations Expert will assist in providing a great in-store shopping experience for our retail customers by leading the merchandise flow processes confirming the product is available and sized. Key Responsibilities Providing coaching and training for stockroom associates as needed. Process shipping and receiving orders according to Express time and efficiency standards. Replenish product as needed. Process freight and sensor product. Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor. Coordinate product pricing and markdowns. Provide check‑out support to customers as needed. Process fulfillment transactions quickly and accurately to ensure customer satisfaction. Share information on product, promotions, and loyalty programs. Assist Sales Associates during onboarding and training. Assist with product launches and changes according to company SOP. Assist customers as needed on the sales floor with locating product and/or online orders. Deliver on all aspects of the customer experience model. Other essential functions may occur as directed by your supervisor. Required Experience & Qualifications Education: High School or Equivalent. Years of Experience: 0 – 2 relevant job experience – minimum 6 months. Meets defined availability criteria, including nights, weekends and non‑business hours. Proficient in use of technology (iPad, registers). Critical Skills & Attributes Demonstrates strong customer service skills. Strong verbal and written communication skills specifically with customers, sales leadership team and associates. Demonstrated collaborative skills and ability to work well within a team. Ability to multitask and handle multiple customers and/or processes at once. Benefits and Compensation Medical, pharmacy, dental and vision coverage. 401(k) and Roth 401(k) with Company match. Merchandise discount. Paid Time Off. Parental leave for new moms and dads. Part-time associates may be eligible for individual insurance coverage through LIG Solutions, paid sick leave, public health emergency leave, 401(k) and Roth 401(k) with company match, an Express merchandise discount, participation in the Learn & Earn incentive program, and voluntary benefits through YouDecide. Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate. Equal Opportunity Employer Applicants must be currently authorized to work full-time in the United States. PHOENIX does not sponsor applicants for work visas. An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call View phone number on click.appcast.io and say 'Associate Relations' or send an e‑mail to View email address on click.appcast.io and let us know the nature of your request and your contact information. #J-18808-Ljbffr Express & Bonobos