Player Service Representative

Job Description

Job Description

The Player Service Representative provides efficient and friendly service by promoting club membership and facilitating all club/promotional transactions.

Duties :

• Clearly communicate current details on offers, events, promotions, benefits, and property amenities.

• Explain to guests the player tracking systems, comping guidelines, player benefits and usage.

• Complete all transactions related to Player’s Club, Marketing, Promotions and Special Events efficiently and in a timely manner.

• Enter accurate information of newly enrolled accounts and updating existing accounts as needed.

• Assist with database marketing efforts to include data entry and data collection.

• Use several computer applications simultaneously to analyze information and make appropriate decisions related to the Passport Loyalty Program adhering to company policy.

Qualifications :

• Must be at least 21 years of age.

• Must be able to maintain a valid license with the Gaming Control Board.

• Alcohol Awareness card required.

• Two or more years of customer service experience required.

• Understand the importance of confidentiality.

• Must have excellent written and verbal communication skills.