Recovery Delivery Driver

Description

Overview:


The Recovery Delivery Driver is responsible for providing flexible delivery support across the transportation operation by handling last-minute customer orders, recovering delayed or missed deliveries, supporting drivers in the field, and responding to operational disruptions as needed. This role serves as a critical resource for maintaining service levels, ensuring customer satisfaction, and minimizing delivery interruptions.

The Recovery Delivery Driver operates as a mobile support driver, operating FMCSA-regulated straight truck, responding to changing business needs throughout the day. Responsibilities may include completing emergency deliveries, assisting overloaded routes, recovering undelivered products, performing route rescues, providing basic roadside support to drivers, and supporting operational continuity during staffing shortages, vehicle breakdowns, traffic disruptions, or other unforeseen events.

This position requires a high level of flexibility, urgency, customer service, and safe driving practices while ensuring compliance with all Company policies, food safety standards, DOT regulations, and customer delivery requirements.

Responsibilities:

Delivery Support, Route Recovery & Product Handling

• Perform last-minute customer deliveries to support same-day orders and service recovery needs.

• Respond to the Delivery Experience Team's requests for route rescue and delivery assistance throughout the workday.

• Recover and complete missed, delayed, or undelivered customer orders.

• Assist drivers experiencing route delays, vehicle issues, staffing shortages, or other operational challenges.

• Transfer product between routes when necessary to ensure timely customer delivery.

• Support high-volume delivery days, peak periods, holidays, and special operational events.

• Maintain communication with Delivery Experience Team, Transportation Leadership, and Customer Support regarding delivery status and recovery efforts.

• Load, unload, transport, and transfer products safely while maintaining product integrity and delivery accuracy.

• Verify customer orders, quantities, and delivery documentation prior to and during deliveries.

• Obtain required customer signatures, proof of delivery, and supporting documentation in accordance with Company procedures.

• Handle products in accordance with food safety, quality, sanitation, and Company operational standards.

• Safely operate hand trucks, pallet jacks, liftgates, and other delivery equipment as required.

• Resolve delivery issues in the field whenever possible while maintaining a high level of customer service and professionalism.

• Communicate delivery delays, product issues, customer concerns, and service interruptions promptly to the Delivery Experience Team and Transportation Leadership.

Vehicle Operation, Safety & Minor Roadside Support

• Safely operate Company vehicles in accordance with all federal, state, local, and Company regulations.

• Conduct pre-trip, post-trip, and safety inspections of assigned vehicles.

• Immediately report vehicle defects, accidents, incidents, and safety concerns.

• Follow all Department of Transportation (DOT), FMCSA, and Company safety requirements.

• Maintain compliance with hours-of-service requirements and applicable transportation regulations.

• Provide basic roadside assistance and minor vehicle support to drivers in the field when safe and authorized to do so, including jump-starting vehicles, assisting with battery-related issues, replenishing approved fluids, and supporting other minor operational recovery activities.

• Coordinate with Experience Delivery Team, Fleet Maintenance, and Transportation Leadership to resolve vehicle-related issues and minimize delivery disruptions.

• Escalate mechanical failures, safety concerns, or repairs beyond authorized minor support activities to Fleet Maintenance or approved service providers.

• Maintain and safely utilize Company-issued recovery equipment, tools, and supplies necessary to support transportation operations.

Operational Flexibility & Team Support

• Remain available to respond to changing operational priorities throughout the shift.

• Work across multiple delivery routes, geographic areas, customer types, and operational assignments based on business needs.

• Support transportation operations during route disruptions, vehicle breakdowns, severe weather events, staffing shortages, or other service-impacting situations.

• Assist with trailer transfers, equipment movement, and other transportation support activities as assigned.

• Support warehouse loading, staging, replenishment, and transportation operations during periods when recovery deliveries are not required.

• Partner with Drivers, Delivery Experience Team, Transportation Supervisors, Fleet Maintenance, and Operations teams to ensure service continuity.

• Perform other transportation and operational duties as assigned.

Requirements:

• Valid Driver's License with a minimum of one year driving experience.


• Experience operating FMCSA-regulated vehicles (preferred).

• Valid DOT Medical Card.

• Proficiency in reading, writing, and speaking English language sufficiently to comply with FMCSA/DOT regulations.


• Valid driving record with minimal infractions, in accordance to Company policy.


• Knowledge of products to ensure proper handling and quality control.

• Strong communication and customer service skills.

• Ability to follow safety procedures, routes, and delivery instructions accurately.

• Ability to perform minor roadside support activities and safely handle basic recovery tools and equipment.

Schedule:

• Ability to work up to 6-day work schedule including weekends and holidays.

• Early start time as early as 4am, based on route and operational needs.


Physical Requirements:

• Ability to lift, carry, push, and pull up to 8 pounds on a frequent basis.
• Ability to repeatedly enter and exit delivery vehicles throughout the workday.
• Ability to stand, walk, bend, kneel, reach, climb, and navigate stairs during deliveries.
• Ability to work in varying weather conditions and temperature environments.
• Ability to safely operate pallet jacks, hand trucks, liftgates, and other delivery equipment.
• Ability to perform minor roadside support activities and safely handle basic recovery tools and equipment.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Baldor Specialty Foods is an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, citizenship status, or any other legally protected status.