Membership Supervisor - Waldorf Astoria Monarch Beach Resort and Club

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Membership Supervisor , you’ll be supporting daily property memberships and delivering memorable experiences to every guest. Responsibilities Offer assistance and information to Members and potential new Members by providing information about membership offerings, benefits, activities, spa services, and other resort information, while meeting Forbes 5 Star and AAA 5 Diamond Standards. Serve as the primary contact for member inquiries, ensuring timely and professional responses. Coordinate and assist with overseeing member onboarding processes, including welcome communications and orientation. Generate reports on membership statistics, revenue, and engagement trends. Be in front of our Members and guests 100% of the time—with regular personal and telephone interactions. Support the Membership sales team in processing of new Members, renewals, cancellations, other changes or conversions to Membership status, and maintaining collateral and orientation documents. Maintain accurate reporting of all revenue‑generating and non‑revenue‑generating Membership changes. Answer questions regarding Membership benefits and help promote resort amenities by arranging dining, entertainment, sports events, recreation, health and beauty services, child care, and other services at the resort; give directions to hotel facilities, meeting rooms, or events held therein. Plan, promote, and execute regular Member programming, including social events and events that introduce Membership to residents in our surrounding community. Maintain Right Start program – 30/60 day follow up for new Members to ensure satisfaction and engagement. Maintain Club website and work with resort department heads to create regular email newsletters to promote resort events, amenities, and news to Club Members. Qualifications A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact. Benefits Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world‑class hotels through our Go Hilton travel program. Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future. Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents. Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones. Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care. Mental health resources – Eligible Team Members can access free counseling and support through our best‑in‑class Employee Assistance Program (EAP). Generous paid time off (PTO) – Recharge, relax, and take time for what matters most. Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered. Financial security for your future – Our retirement plans make it easier to save for what’s next. Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan. #J-18808-Ljbffr