Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support customer accounts and help ensure a reliable, responsive service experience in Milwaukee, Wisconsin. This role serves as a key point of contact for order activity, shipment status, quotes, and account updates while coordinating closely with production, sales, and other internal teams. The ideal candidate brings strong experience in a manufacturing setting, exercises sound judgment in a fast-moving environment, and maintains accuracy across purchasing and customer records.

Responsibilities:
• Build productive customer relationships by responding to inquiries, clarifying product and service information, and resolving issues with professionalism.
• Process incoming purchase orders promptly, review order details for accuracy, and correct discrepancies before release.
• Track active jobs through production and follow up with internal teams to help keep delivery commitments on schedule.
• Manage inbound customer calls and direct requests to the appropriate department or contact when specialized support is needed.
• Support pricing and quotation updates by maintaining current information and communicating revisions to customers and internal stakeholders.
• Coordinate account and order changes with production to keep planning records, bills of materials, and related documentation accurate.
• Review customer forecasts and align order activity to help meet demand expectations and applicable business agreements.
• Provide daily status updates on priority orders, including shipment tracking, expected arrival timing, and production progress.
• Recommend practical process improvements that enhance service quality, accuracy, and overall account support.
• Perform additional assigned duties that contribute to departmental objectives and customer satisfaction.• High school diploma required; additional college coursework or an equivalent combination of education and experience is preferred.
• At least 3 years of customer service experience, including work in a manufacturing environment.
• Hands-on experience with purchase order processing, customer quotes, and order tracking in an ERP system such as SyteLine.
• Ability to manage multiple priorities, adjust to changing demands, and meet deadlines in a fast-paced setting.
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
• Strong written and verbal communication skills for working with customers, vendors, production teams, and sales partners.
• Ability to interpret purchase orders, schedules, specifications, procedural documents, and other operational records accurately.
• Solid problem-solving and basic math skills, including working with percentages, ratios, decimals, and order-related calculations.