Customer Service Representative

Job Description

Job Description

Customer Service Representative

Position – Customer Service Representative

Job Location – Milwaukee, WI (downtown)

Starting Date – Immediate

Employment Term – Temp to hire

Employment Type – Full-Time

Work Hours (Shift) – 1st Shift (9am-5pm) with mandatory overtime during peak season

Starting Pay – $21 an hour

Benefits – Medical, Vision, Dental, 401(K), Paid Vacation, Paid Holidays, Referral Bonus

Required Education – High School Diploma/GED

Required Experience – At least 2 years of experience

Job Description

Are you a customer service professional who thrives in a fast-paced environment? Do you possess excellent communication skills and pride yourself on your dependability? We are seeking dedicated and motivated Customer Service Representatives to join our team, especially as we head into our busy peak season!

In this role, you will be the helpful voice on the other end of the line, primarily handling high-volume inbound calls and scheduling appointments for clients. If you have a passion for helping people, a strong work ethic, and great attention to detail, we want to hear from you!

Key Responsibilities

• Customer Support: Answer inbound phone calls, provide attentive, top-tier customer service, and answer client questions completely and accurately.
• Appointment Scheduling: Guide customers through the scheduling process to secure appointments with staff for applications.
• Data Entry & Tracking: Maintain precise call logs, appointment schedules, and accurate customer records with a high level of accuracy.
• Documentation & Reporting: Prepare necessary forms, and complete and submit daily reporting forms to the Call Center Manager.
• Performance Metrics: Maintain daily production goals, including meeting the required minimum number of calls answered per day.

About SEEK Careers/Staffing

You are a person with unique skills, experience and education.When you want to be heard and when you want to be matched with great career opportunities that are right for you, you can count on SEEK Careers/Staffing, Inc.Since 1971, our professional staffing consultants have been Servicing Your Success®.You’ll find that the process is thorough and that your experience is personalized.

SEEK Careers/Staffing is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.

ASK ABOUT OUR $100 SIGN-ON/REFERRAL BONUS PROGRAM!