Call Center Representative
Eastridge Workforce Solutions
Call Center RepresentativeJoin a growing 3D-printing hardware company as the first point of contact for customers who depend on their printers every day. You will get them back to printing fast with hands-on technical troubleshooting by phone and email.ResponsibilitiesResolve customer support cases by phone and email for 3D printer hardware and software issuesDiagnose technical problems and guide customers through troubleshootingDispatch replacement parts, hardware, and software with setup instructionsLog every customer interaction and meet published response-time targetsRelay customer feedback on software and hardware to internal product teamsQualificationsRequired1+ years of experience in customer service (contact center, field service), education, or hardware supportHigh school diploma or equivalentStrong written and verbal communication skills with an empathetic approachWhy Join UsContract-to-hire opportunity with a path to a longer-term roleHands-on technical support experience supporting 3D-printing hardwareOnsite role in downtown MilwaukeeRecruiter support from Eastridge throughout your assignment Eastridge Workforce Solutions
Vacancy posted 6 days ago
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