Senior Infrastructure & Cloud Solutions Engineer - Professional

Job Description

Job Description

WORK ENVIRONMENT

This role is primarily onsite at our Allen, TX headquarters, with occasional travel to client locations. Reliable transportation and a valid driver's license are required. Mileage reimbursement is provided for business-related travel.

ABOUT US

USM Technology is a fast-growing Managed Services Provider (MSP) delivering strategic technology solutions across multiple industries. As a Microsoft and Kaseya partner operating within the TruMethods framework, we focus on security, operational excellence, standardization, and measurable client outcomes.

Our Professional Services team designs and delivers infrastructure, cloud, security, networking, and business continuity solutions that help clients modernize, secure, and scale their businesses.

ROLE SUMMARY

The Senior Infrastructure & Cloud Solutions Engineer is a senior-level, client-facing, billable engineering role responsible for designing, implementing, and delivering technology solutions across client environments. This is a hands-on project delivery position focused on infrastructure modernization, Microsoft 365 and Azure initiatives, networking, security, virtualization, business continuity, and cloud transformation projects. The successful candidate will own projects from design through implementation while ensuring solutions are secure, scalable, supportable, documented, and recoverable. This role is ideal for someone who enjoys building solutions, solving complex technical challenges, and serving as a trusted advisor to clients.

Success is measured by consistent delivery of high-quality billable project work, secure and scalable solution design, project leadership with minimal rework and strong client communication, root-cause resolution of complex issues, excellent documentation and operational standards, and contributions to team growth through mentoring and knowledge sharing.

The ideal candidate is the engineer that clients trust to solve difficult problems and deliver meaningful outcomes: someone who can confidently design solutions, lead implementations, modernize infrastructure, strengthen security, validate recoverability, and communicate effectively with both technical and business stakeholders. This person thrives in a billable professional services environment and takes ownership of delivering successful client outcomes.

RESPONSIBILITIES

Solution Design & Project Delivery

• Design, scope, and implement infrastructure, cloud, networking, security, and business continuity solutions.
• Lead technical delivery of projects from discovery through implementation and documentation.
• Conduct client-facing design sessions and provide technical recommendations.
• Ensure all solutions align with USM standards and best practices.

Microsoft Cloud & Azure

• Architect and implement Microsoft 365, Exchange Online, SharePoint, Teams, Entra ID, Intune, and Azure solutions.
• Lead tenant migrations, cloud transformations, security hardening, and identity modernization projects.
• Design and support Azure Virtual Desktop (AVD) environments and related Azure infrastructure.

Networking, Security & Virtualization

• Design and support routing, switching, VLANs, VPNs, wireless, firewalls, and multi-site networks.
• Implement and support Fortinet and other security platforms.
• Administer VMware and Hyper-V environments, including migrations, upgrades, and optimization.
• Establish security baselines, hardening standards, and recovery strategies.

Backup, Recovery & Automation

• Design and validate backup, disaster recovery, and business continuity solutions.
• Establish and document RTO/RPO objectives and recovery procedures.
• Develop PowerShell automation and process improvements.
• Maintain documentation, SOPs, diagrams, and technical standards.

Technical Leadership

• Serve as a senior escalation resource for complex infrastructure and cloud issues.
• Act as a trusted technical advisor to clients and internal teams.
• Mentor engineers and contribute to technical standards and best practices.

JOB REQUIREMENTS

Required Qualifications

• 5+ years of infrastructure, systems, cloud, or consulting experience.
• Experience in a Managed Services Provider (MSP) environment.
• Proven ability to design and implement complete technology solutions.
• Advanced experience with Windows Server and Active Directory.
• Advanced experience with Microsoft 365, Entra ID, and Intune.
• Advanced experience with Azure infrastructure.
• Advanced experience with VMware and/or Hyper-V.
• Advanced experience with networking, firewalls, VPNs, and security technologies.
• Advanced experience with backup and disaster recovery solutions.
• Strong troubleshooting, documentation, and client communication skills.

Preferred Qualifications

• Azure Virtual Desktop (AVD) and Nerdio experience.
• Fortinet certifications or experience.
• PowerShell automation experience.
• Datto, RocketCyber, Inky, and MSP security tools.
• Microsoft, Azure, VMware, Fortinet, or CompTIA certifications.
• Healthcare IT experience.