General Manager
Royal Lahaina Resort
General Manager
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.
Residence Inn Richmond
2121 Dickens RdRichmond, VA 23230
Overview
The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel for the Select Service Division.
Responsibilities
- Tour the operating departments daily, making adjustments as needed via department heads.
- Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts.
- Meet all financial review dates and corporate directed programs in a timely fashion.
- Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors.
- Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
- Develop managers for future advancement through competency training and corporate sponsored training programs.
- In conjunction with the Director of Sales, conduct a daily HHBR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls.
- Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.
- Participate in required M.O.D. coverage as scheduled.
- Maintain direct contact with and monitor the development of management trainees.
- Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
- Oversee and assist in the Highgate Hotel budget process as required.
- Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training.
- Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
- Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
- Ensure complete processing of invoices daily by using the A/P process.
- Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
- Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
- Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees.
- Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.
- Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
- Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
- Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff.
- Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.
- Perform any other duties as requested by the Vice President or Regional Director of Operations.
- Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
- Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
- Be in the public areas during peak times, greeting guests and offering assistance as needed.
- Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
- Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.
- Complete required corporate training modules, and become certified to train those as required.
- Ensure that all scheduled meetings take place on the property.
Qualifications
- At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing nametags.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
- Perform other duties as requested by management.
$72k - $87.1k
...a family culture for our Associates - driven by our vision to inspire people through golf and tennis. Position Summary The General Manager (GM) is responsible for the overall store operations (i.e., expenses, merchandising standards, operations standards, compliance...SuggestedWork at officeImmediate startFlexible hoursNight shiftWeekend work- ...Overview Excellent opportunity for an Assistant General Manager! If you’re someone who loves to have fun at work and thinks outside the box, then we’ve got a place for you on our team! Campus Apartments offers growth opportunities, diversity, stability and job training...SuggestedWork at office
- ...Description: Assistant General Manager Job Description General Description: The Assistant General Manager (AGM) supports the General Manager in overseeing all aspects of restaurant operations, ensuring an excellent guest experience, managing team...SuggestedFull timePart timeFor contractorsInternshipSeasonal workLocal areaFlexible hoursShift workAfternoon shift
$50k - $55k
...ASSISTANT MANAGER Carrols LLC is the largest Burger King Franchise. We own and operate over 800 Burger King Restaurants. We've been in the burger business for over 55 years so we know a little bit about success. We're all about finding talented folks and giving them the...SuggestedTemporary workFlexible hoursNight shift- ...Responsibilities: • Communicates with on duty Associate and Assistant Managers operational issues concerning the quality of service,... ...could include going up and down stairs Additional Info: General Manager Dress Code: It is the policy of the company that each...SuggestedShift workEarly shift
- ...General Manager We are seeking a highly skilled and experienced Contract General Manager to oversee operations and drive business growth in Richmond, VA. The ideal candidate will possess strong leadership abilities, excellent organizational skills, and a proven track...Contract workWork at office
$80k
...General Manager Requisition ID 2026-78912 Category Hotel Management Job Location US-VA-Richmond Property Residence Inn Richmond Compensation Minimum USD $80,000.00/Yr. Compensation Maximum USD $85,000.00/Yr....TraineeshipWork at officeWorldwide$70k - $80k
...Job Opportunity: Restaurant General Manager - Growing Fast-Casual Brand - Celebrity Chef Inspired Location: Richmond, Virginia Gecko Hospitality is representing a growing fast-casual, chef inspired restaurant brand seeking an accomplished General Manager for...Casual workImmediate start- Fyzical FYZICAL, the fastest growing physical therapy company in America, is setting a new benchmark for the highest level of care. With locations across the country, our market is exploding with opportunities. From cutting edge sports medicine and orthopedics...
$60k - $65k
...General Manager Are you a people-first restaurant leader looking to take the next step in your General Manager career? We are seeking a growth-minded, hands-on General Manager to lead a high-volume quick service restaurant. This role is ideal for a leader who thrives...Shift work- ...is assisting Gillies Creek, a growing recycling and aggregates operation in the Richmond region, in the search for a hands-on General Manager to lead daily operations and oversee overall business performance. This role is ideal for a leader who is comfortable being in...Work at office
- ...General Manager At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence...Local areaShift work
$58.77k
...college tuition assistance, valuable job training, and retirement benefits. Let’s talk. Make your move. Requirements: The General Manager is responsible for running a profitable restaurant and for making sure the restaurant meets McDonald’s critical customer...Temporary workLocal areaFlexible hoursShift work$50k - $70k
...thrive in a dynamic environment and love connecting with people, we'd love to have you on our team. Job Description: The General Manager will ensure the members receive the highest quality of service and facilities. They will exhibit an ability to achieve the...- ...part of our success story; you help shape the future and continue our rich legacy that started back in 1874. Join us as a General Manager Your main responsibilities The Branch Manager will be responsible for continuing to grow the Richmond, VA and...Contract work
- ...achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion and Win as One. Pizza Hut Restaurant General Manager - Grow your career while making your customers and employees feel like family with smiles, collaboration, and dedication. If...
- ...General Manager We are a premier upscale bar/restaurant looking for a dynamic General Manager to lead our team of managers and associates. The position will be located at an upscale restaurant in Ronald Reagan Washington National Airport. We offer a competitive salary...Hourly payCasual work
- ...Drive Operational Excellence. Shape the Future of Clinical Research. Parexel is seeking an experienced and commercially-minded General Manager, Functional Service Provider (FSP) to lead one of our strategic customer relationships. This executive leadership role combines...Contract workWork at officeRemote workWorldwideFlexible hours
$60k - $85k
...General Manager Salary Range $60,000.00 - $85,000.00 Salary/year Position Type Full Time Education Level Not Specified Travel Percentage Negligible Category Management Description Who are we looking for? Are you someone who values teamwork, takes ownership...Full timeTemporary workLocal area- ...General Manager Position at Fairfax Water The General Manager plans, directs, and coordinates the operations of Fairfax Water and the utility's 500+ professionals. This executive reports directly to the Fairfax Water Board, composed of ten Fairfax County citizens appointed...
$72k - $87.1k
...General Manager 72,000.00 - 87,100.00 USD Annual Pay Range: $72,000 - $87,100 At PGA TOUR Superstore, we're always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest...Work at officeImmediate startFlexible hoursNight shiftWeekend work- ...General Manager Opportunity At Flynn Wendy's Established in 2021, Flynn Wendy's has swiftly become a key player within the Flynn Group, owning and operating over 190 Wendy's restaurants across the District of Columbia, Maryland, Pennsylvania, Utah, Virginia, and West...Daily paidFlexible hours
- ...General Manager Are you a highly skilled and motivated individual looking for an immediate opportunity as a Restaurant General Manager? Do you thrive in a dynamic and fast-paced environment? If your answer is yes, then this is the perfect job for you! The Restaurant...Temporary workImmediate startShift work
- As the Restaurant General Manager, you'll lead a dynamic team, handpicking and training the best crew to deliver exceptional customer experience. Imagine the pride you'll feel setting the gold standard that others aspire to. You'll oversee the recruitment and training of...Night shift
- ...A respected restaurant group is seeking an experienced Assistant General Manager to lead one of its thriving casual dining locations. This is a chance to drive restaurant excellence, build an energized team, make a lasting impact in your community, and further develop...Casual workLocal areaFlexible hoursWeekend workDay shiftAfternoon shift
$50k - $60k
Description Lead with Heart. Manage with Purpose. Make a Real Impact. Massage Envy is looking for a driven, people-focused General Manager to lead in our Richmond, VA Region. If you’re passionate about wellness, love developing high-performing teams, and thrive in a...- Gelati Celesti Ice Cream is growing and needs a talented general manager to join our Richmond Region team! What's in it for you? This is a company in which you can truly make a difference. Because you will have a direct connection to the company owners, your ideas will...Second jobAll shiftsFlexible hoursNight shiftWeekend work
- The General Manager is responsible providing overall direction and management to the operation and administrative aspects of the branch office in addition to driving sales and productivity as well as P&L and budget management to ensure business profitability. Essential...For contractorsWork at officeLocal area
- ...and wellness, GFP delivers high-quality, accessible fitness experiences in a welcoming and non-intimidating environment. The General Manager (GM) is responsible for driving sales, membership growth, and team development within their club. This role requires strong leadership...Full timeLocal areaShift work
$70k - $85k
Job Overview Title: General Manager Location: Midlothian, VA Salary: $70,000.00 - $85,000.00 per year Employer: Independent franchisee (not McDonald’s USA). The franchisee is the sole employer and responsible for all employment matters. Description McDonald’s Works...Temporary workFlexible hoursShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to General Manager. Be the first to apply!
- general manager Richmond, VA
- general manager in training retail Richmond, VA
- automotive general sales manager Richmond, VA
- general manager food Richmond, VA
- general manager fitness Richmond, VA
- mcdonald general manager Richmond, VA
- general manager fast food Richmond, VA
- general manager in training Richmond, VA
- general manager aviation Richmond, VA
- general manager mine Richmond, VA

