Customer Service Specialist
Strategic Staffing Solutions
Job Description Customer Success Specialist Tempe, AZ Training - 1 st 4 weeks is 100% in office Post Training schedule - 3 days a week in office Tue-Thurs in office (Mon and Fri WFH) W2 Rate - $25/hr
- Bilingual Spanish is a plus
- Lead qualification, customer triage, and pipeline management
- Strong understanding of the sales funnel (lead → qualification → conversion → activation)
- Experience in sales operations or sales support environments
- Strong verbal communication for customer outreach and validation calls
- Clear, structured written communication for CRM updates and referral notes
- Confident handling of customer questions, objections, and clarifications
- Spanish bilingual communication preferred - NOT REQUIRED
- Ability to quickly assess customer intent and business needs
- Strong judgment in early-stage customer conversations
- Customer-first mindset in triage and routing decisions
- Ability to determine when escalation or handoff is required
- Strong attention to detail in tracking contacts, follow-ups, and outcomes
- Excellent note-taking and documentation skills
- Ability to manage multiple leads or cases simultaneously
- Strong follow-through on callbacks, schedules, and assigned tasks
- Experience with CRM or lead management systems (including manual tracking environments)
- Familiarity with scheduling and workflow coordination tools
- Experience supporting sales teams in structured handoff models
- Understanding of post-qualification workflows:
- documentation follow-ups
- contract coordination
- underwriting/validation collaboration
- onboarding and activation support
Vacancy posted 10 hours ago
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