Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join a mortgage services team in Tempe, Arizona. This Contract-to-permanent opportunity is ideal for someone who enjoys helping customers, communicating clearly, and working in a fast-paced onsite environment. In this role, you will support borrowers with account-related questions while building foundational experience within the mortgage and financial services industry.

Responsibilities:
• Respond to incoming customer calls related to mortgage accounts, including payment activity, escrow matters, and general loan questions.
• Place outbound calls to borrowers to discuss overdue payments and provide appropriate account support.
• Deliver attentive, solutions-focused service while addressing a high volume of customer interactions each day.
• Record call details, account updates, and customer conversations accurately within internal systems.
• Apply company policies, regulatory expectations, and service standards consistently during every interaction.
• Take part in paid training, guided shadowing, and ongoing coaching to strengthen product knowledge and call handling skills.

• Previous experience in customer service, such as call center support or a similar role.

• Strong verbal communication skills with the ability to explain information clearly and professionally.

• Effective problem-solving abilities and a customer-first approach to resolving questions or concerns.

• Comfort working in a high-volume call environment with both inbound and outbound responsibilities.

• Availability to work onsite in Tempe, Arizona Monday through Friday, with one scheduled Saturday shift per month.

• Interest in developing knowledge of mortgage servicing and growing within the financial services field.