Customer Service Representative

Job Title: Candidate Support Administrator

Location: Tempe, AZ (Onsite)

Pay Rate: $18/hr

Contract Duration: 6 Months

Position Overview

The Candidate Support Administrator serves as a critical member of the Call Center team, supporting candidates throughout the hiring process and ensuring a seamless experience from application to first day of employment. This role is responsible for resolving candidate inquiries, removing hiring barriers, conducting virtual pre-hire appointments, and providing exceptional customer service through multiple communication channels. The ideal candidate is highly organized, customer-focused, and skilled at problem-solving in a fast-paced environment.

Key Responsibilities

• Take ownership of candidate inquiries and ensure timely, accurate resolution with a high level of urgency and customer satisfaction.
• Support candidates through inbound and outbound communications via phone, email, chat, and SMS.
• Conduct virtual pre-hire appointments and assist candidates throughout the hiring process.
• Investigate and resolve technical or process-related issues that may prevent candidates from progressing to their first day.
• Escalate and manage complex candidate concerns while maintaining a positive candidate experience.
• Communicate clearly and professionally in both verbal and written formats.
• Document candidate interactions accurately and maintain detailed records within internal systems.
• Perform administrative tasks and data entry activities related to candidate support and hiring operations.
• Participate in continuous improvement initiatives to enhance hiring processes and candidate experience.
• Collaborate with internal teams to identify trends, provide feedback, and support operational goals.
• Manage assigned tasks independently from initiation through completion.
• Perform additional duties and special projects as required by business needs.

Required Qualifications

• High School Diploma or equivalent.
• Previous experience in customer service, call center operations, recruiting support, human resources, administrative support, or a related field.
• Strong verbal and written communication skills.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Excellent problem-solving and critical-thinking abilities.
• Strong attention to detail and organizational skills.
• Proficiency with Microsoft Office Suite and web-based applications.
• Ability to work independently and manage priorities effectively.
• Comfortable interacting with candidates through phone, email, chat, and SMS platforms.

Preferred Qualifications

• Experience supporting recruiting, onboarding, staffing, or hiring operations.
• Experience conducting virtual appointments or customer consultations.
• Familiarity with applicant tracking systems (ATS), HR systems, or contact centre software.
• Demonstrated ability to handle escalations and resolve complex customer issues.

Work Schedule

Available Shifts:

• Sunday – Wednesday, 6:30 AM – 5:00 PM (Daylight Savings: 7:30 AM – 6:00 PM)
• Wednesday – Saturday, 5:00 AM – 3:30 PM (Daylight Savings: 6:00 AM – 4:30 PM)
• Wednesday – Saturday, 6:30 AM – 5:00 PM (Daylight Savings: 7:30 AM – 6:00 PM)