Customer Service Representative

Russell Tobin and Associates/Pride Global is currently seeking several Human Resources/Customer Service Representatives to work at our client's location in Tempe, AZ.

This is an excellent opportunity to work with a dynamic team and gain valuable experience in the HR/Tech industry.

The position is a 4-month contract with the possibility of extension or conversion.

Apply now, for immediate consideration!

Work Location: Tempe, AZ – HYBRID (3 days onsite; Saturday or Sunday remote)

Pay Rate: $18.00 to $18.30/hourly depending on experience

Duration: Position is a 4-month contract role with a possibility of extension or conversion

Schedule: 40 hours week / 4 x 10 shift

Shift Days: Sunday - Wednesday or Wednesday - Saturday

Shift Hours: Flexible to work between 5am-6pm AZ Time (will be assigned 4 days with a 10-hour shift)

Nov 2nd daylight savings all shifts shift back 1hr

TRAINING SCHEDULE: Monday through Friday from 8 AM to 4:30 PM AZ Time – 100% attendance in training is mandatory

• Our client's Candidate Connection Services Call Center team is looking for talented associates that are eager to support our client's call center helping candidates get hired.
• Call Center associates are the key experts in getting candidates to their first day with our client, they also remove technical barriers in the hiring process, relieving local HR teams from providing applicant support, standardize candidate messaging, and collect actionable data on candidate issues.
• They will manage internal and external candidate referrals to ensure the best possible candidate experience.

Responsibilities:

• Responsible for human resource inbound contact with newly offered job candidates, providing top-tier experience, and resolving complex problems which are preventing candidates from starting their first day of work.
• Perform research and documentation, resolve concerns in a timely manner and follow-up with all candidates as needed.

Minimum Qualifications:

• 1+ year experience with customer service in a call center environment
• Computer proficient
• High school diploma or GED
• Excellent Customer Service skills

ABOUT US:

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.