Patient Access Representative ER

Position Summary

This position conducts registration and obtains financial reimbursement for all patients accessing service at Medical Center Health System facilities or clinics. Reviews all account information to optimize collection efforts and system recording events to expedite reimbursement and compliance; resolves issues as they arise to promote point of service decisions. Performs financial counseling when appropriate. Explains and obtains signatures on legal forms and registration materials.

Education:

High School diploma or equivalent required.

Training and Experience:

Prior experience in medical field preferred. (Knowledge of but not limited to admitting/registration process, customer service, receivables management, credit and collection laws, billing forms, medical billing regulations, insurance benefit calculations, HMO/PPO contracts, third party funding resources.)

Job Knowledge:

Required:

Requires strong organizational abilities, proficiency in Professional Customer Service, oral and written communications, accurate and efficient keyboarding with strong competencies in the use of common office software applications. Ability to maintain calm temperament under fast paced and/or stressful working conditions. Requires effective teamwork skills and the ability to meet deadlines and productivity standards.

Preferred:

Previous cash collections experience is preferred. Prior insurance knowledge preferred. Prior experience related to financial or medical background preferred.

Unusual Physical Demands and Working Conditions:

OE - Typical Office Environment: (Accountant, Administrative Assistant,

Consultant, Program Manager)

• Requires extensive sitting with periodic standing and walking.
• May be required to lift up to 20 pounds.
• Requires significant use of personal computers, phone and general office

equipment.

• Needs adequate visual acuity, ability to grasp and handle objects.
• Needs ability to communicate effectively through reading, writing, and

speaking in person or on telephone.

• May require off-site travel.