Business Support Specialist II

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.


JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

• This is a remote position
• This is not a remote opportunity
• Qualified candidates must currently live in the Kansas City area.

The Business Support Specialist II drives network growth by proactively contacting clinics, validating service offerings (e.g., onsite and after-hours testing), and qualifying providers for contracting-even when there is no existing clinic client business. This role ensures our network view is accurate and actionable, surfaces high-potential clinics, and seamlessly hands off opportunities to Sales for full installs. Success is measured by verified clinic data quality, qualified pipeline creation, and efficient collaboration with Sales, Network Operations, and Manila support teams.

What You'll Work On

Outreach & Provider Qualification

• Conduct structured outbound outreach (phone/email) to clinics to confirm:
  • Current services (onsite, after-hours, brick-and-mortar vs. mobile/onsite-only).
  • Capacity, coverage areas, and service hours.
  • Readiness and interest in contracting with/ without clinic client business.
• Use standardized qualification criteria to determine next steps: contracting or Sales handoff for full install.
• Educate clinics on value proposition, onboarding expectations, and basic implementation steps.
• Identifies exceptions and escalation scenarios and develops informed recommendations for leadership review and approval, in alignment with the role's defined scope and authority.

Network Accuracy & Cleanup

• Identify clinics with no volume in the past 12 months and validate status (active, inactive, disabled for scheduling).
• Recommend cancellation of non-performing clinics to maintain a true network view.
• Track service changes (start/stop of onsite or after-hours testing) and update systems accordingly.

Pipeline Management & Sales Handoff

• Create and manage a clean pipeline of Qualified and Sales-Ready clinics.
• Prepare handoff packages for Sales including:
  • Verified contacts, services, and readiness notes.
  • Opportunity context, decision-makers, objections, and timing.
  • Any required follow-ups or scheduling requests.

Data Integrity

• Maintain accurate records: Call outcomes, service flags, and next actions.

Cross-Functional Collaboration

• Partner with internal teams to align qualification criteria and cancellation thresholds- recommend changes to your manager.
• Coordinate with the Manila team on call lists, scripts, QA, and throughput goals.
• Escalate complex provider scenarios (contract terms, compliance risks) to the appropriate team.

Required Qualifications

• Strong phone presence and professional written communication.
• Proven ability to qualify prospects using structured criteria.
• Excellent organization, follow-through, and attention to detail.
• Proficiency with Microsoft 365 (Outlook, Excel, Teams, Word) and Salesforce.
• Data integrity mindset; comfortable managing lists and pipeline stages.
• Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• 2-3 years in provider outreach, network development, sales development, or healthcare operations.
• Experience with clinic/provider networks, scheduling/coverage models, or healthcare contracting.
• Familiarity with call scripting and objection handling.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is
$50,700.00 - $101,300.00
In specific locations, the pay range may vary from the range posted.

JOB FAMILY:
Procurement Support


DIVISION:
TOX ARDx Toxicology


LOCATION:
United States > Kansas City : 8140 Ward Parkway


ADDITIONAL LOCATIONS:

WORK SHIFT:
Standard


TRAVEL:
No


MEDICAL SURVEILLANCE:
Not Applicable


SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)


Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.


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