Bilingual Inside Sales Representative

Job Description

Job Description

When it comes to baking, BakeMark has its own secret ingredient: a team of passionate, talented employees. For over 100 years, BakeMark has stood for excellence in quality and service, for our customers, our stakeholders and our colleagues. We attribute our success to our colleagues and their contributions towards meeting the needs of our customers and stakeholders. We shall share our values and ways of working. We are passionate about the baking industry. We excel at creating strong partnerships within the company and with our loyal customers. We love to innovate and thrive to manufacture and deliver performing bakery products and world-class customer service.

With over 100 years of service to the baking industry, BakeMark is recognized as an industry leader and trusted partner for quality bakery ingredients, products, supplies and service. BakeMark is a manufacturer and distributor with 23 branches conveniently located across the U.S.

At BakeMark we appreciate our employees and their families and offer a competitive pay and a full suite of benefits:

• Competitive Compensation
• Health, Dental, Vision & Life Insurance (Comprehensive healthcare benefits package, with many coverage options at a very low employee cost)
• 401K (generous retirement benefits) with a Company Match
• Paid Holidays and Paid Time Off

Summary : BakeMark USA is the nation's leading distributor of bakery ingredients and supplies, serving customers with high-quality products and exceptional service. The Inside Sales Representative (ISR) is responsible for driving sales growth by promoting BakeMark's products, programs, and services while building strong customer relationships. The ISR serves as a valuable resource to customers by identifying opportunities, providing solutions, and ensuring their day-to-day supply needs are met. This role supports the sales organization by prospecting for new business, generating and qualifying leads, analyzing sales data, supporting territory initiatives, and contributing to overall market growth. The ISR plays a key role in expanding market share, increasing customer retention, and delivering outstanding customer service.

Essential Duties and Responsibilities:

• Achieve sales growth objectives and meet established revenue and profitability targets.
• Support BakeMark's strategy to maintain and strengthen its leadership position within the baking industry.
• Develop and grow sales of ingredients, supplies, and services through proactive customer engagement and relationship building.
• Partner with the Outside Sales team to maximize territory performance and increase customer penetration.
• Promote BakeMark's core product lines, including self-manufactured products, exclusive brands, gourmet ingredient programs, and company promotions.
• Identify, prospect, and establish new customer accounts through various lead-generation methods, including online research, industry networking, business directories, referrals, and other available resources.
• Qualify and nurture sales leads by conducting ongoing prospecting activities and uncovering opportunities within existing and prospective accounts.
• Provide vacation and absence coverage for assigned territories by maintaining consistent customer contact, order management, and service levels.
• Utilize sales reports, performance metrics, and market data to identify trends, track progress, and execute sales initiatives.
• Maintain accurate customer records, sales activities, and pipeline updates within company systems.
• Attend sales meetings, training programs, trade shows, demonstrations, conventions, and other company-sponsored events as directed.
• Successfully complete all required training programs, including BakeMark University, Rookie Training, and ongoing product knowledge development.
• Analyze daily, weekly, and monthly reports to measure performance, ensure accountability, and support data-driven decision-making.
• Deliver exceptional customer service by responding promptly to customer inquiries and resolving issues in a professional manner.
• Perform other duties and responsibilities as assigned.

Career Growth Opportunity:

The Inside Sales Representative position is designed as a developmental pathway to an Outside Sales Representative role. Through hands-on training, sales experience, and professional development, ISRs gain the skills and knowledge necessary to transition into field sales positions. Eligible employees may qualify for commission, bonus, and incentive programs upon promotion, in accordance with company compensation plans.

Qualifications:

• Strong sales aptitude and customer-focused mindset.
• Excellent communication, interpersonal, and relationship-building skills.
• Ability to multitask, prioritize workload, and work independently.
• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office applications and CRM systems.
• Ability to identify business opportunities and close sales effectively.
• Prior sales, customer service, or foodservice industry experience preferred.

Physical Requirements:

• Ability to sit for extended periods while working on a computer and telephone.
• Occasionally required to travel for customer visits, training, meetings, trade shows, and special events.

BakeMark is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable state and federal laws, on the basis of race, color, religion, gender, sexual orientation, marital status, national origin, ancestry, disability, medical condition, age or any other basis prohibited by law.