Network Operations Technician

vTech Solution

Job Summary:

The Network Operations Support Technician is responsible for monitoring and maintaining LAN/WAN networks, including point-to-point, wireless, campus, VPN, and agency host computer configurations across statewide multi-complex networks. This role involves applied and developmental technical work in data systems monitoring and maintenance to ensure service reliability and availability within a 24/7 operational support environment.

Responsibilities:

Monitor network alarms, alerts, and faults and respond promptly to maintain service reliability.
Maintain and update ServiceNow records including incidents, requests, problems, configuration items, change requests, and resolution details.
Analyze data network reports from management systems, databases, and spreadsheets to identify and resolve equipment or service issues.
Initiate trouble reports and corrective procedures involving maintenance or technical support personnel.
Participate in shift work including weekends and holidays as part of a 24/7 support team.
Complete training on 2nd and 1st shifts before transitioning to 3rd shift operations.

Required Skills & Certifications:

Minimum 1 year experience with LAN/WAN maintenance and support.
Minimum 1 year of call center or service desk experience.
Strong customer service skills.
Knowledge of voice and data circuits, troubleshooting, and research.
Familiarity with incident ticketing systems such as ServiceNow or Remedy.
High School Diploma or GED.

Preferred Skills & Certifications:

CompTIA Network+ Certification.

Special Considerations:

Must participate in shift work including weekends and holidays.
Required to train for 2 weeks on 2nd shift, then 2 weeks on 1st shift before starting 3rd shift.
Work environment involves monitoring multi-complex statewide networks for both voice and data circuits.

Scheduling:

3rd shift schedule from 12:00 AM to 8:00 AM.
Shift rotation pattern: 10 days on, 4 days off, 5 days on, 2 days off, then repeat.

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Vacancy posted 5 days ago

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